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Customer Service Representative

2 months ago

Tucson, Arizona, United States Planet Fitness - PFNoCritics Full time
Job Description

Job Summary:

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities:

  • Member Services: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Operations: Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Account Management: Facilitate needed updates to members accounts.
  • Problem Resolution: Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

  • Customer Service Background: Customer service background preferred.
  • Technical Skills: Basic computer proficiency.
  • Passion for Fitness: A passion for fitness and health.
  • Attitude and Behavior: Upbeat and positive attitude, Punctuality and reliability is a must.
  • Communication Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Problem Solving: Strong listener with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age Requirement: Must be 18 years of age or older.

Physical Demands:

  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 75lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.

About Planet Fitness - PFNoCritics:

Planet Fitness, Inc. (NYSE:PLNT), has revolutionized the fitness industry With more than 1,000 locations in 47 states, Puerto Rico, and Canada, Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.