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Customer Experience Associate

2 months ago

New York, New York, United States Melio Full time
About the Role

We are seeking a highly skilled and passionate Customer Experience Associate to join our team at Melio. As a key member of our customer-facing team, you will be responsible for providing exceptional support experiences to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide outstanding support experiences to customers through live conversations, prioritizing their needs above all.
  • Actively switch between channels to ensure seamless support, resolving numerous issues efficiently.
  • Work collaboratively with internal teams to resolve tickets and improve product needs by understanding trends in support-related topics.
  • Manage and document all work performed within the customer support inquiry.
About the Team

The Customer Experience Team is the heart and soul of our brand, and we pride ourselves on instilling a high-performance culture that recognizes great work and celebrates team and individual success. As a Customer Experience Associate, you will be integral to Melio's success, working cross-functionally with stakeholders across the company and with our partners.

What We Offer
  • Competitive compensation packages, including an annual base salary range of $61,000 - $72,000.
  • Medical, dental, and vision coverage, with 100% coverage, FSA, and HSA options.
  • 401K matching and stock options, reflecting our investment in your growth and success.
  • Wellness programs, including financial, physical, emotional, social, and community support.
  • Time off, including vacation time, sick days, holidays, parental leave, and wedding days.
  • Food perks, including fully stocked kitchens and a weekly Seamless stipend.
  • Office culture, with a collaborative and dog-friendly environment.
  • Growth and development opportunities, including workshops, mentorship programs, and team-building activities.