Client Support Coordinator
2 weeks ago
We are seeking a dedicated Support Coordinator who will empower our clients by addressing technical inquiries related to our ERP software, enabling them to enhance their operations.
About Koble
For over three decades, Koble has been at the forefront of assisting small to medium-sized enterprises in managing and expanding their operations. Our clients span various sectors, including manufacturing, equipment sales/services, and distribution. Our team is committed to partnering with them through our ERP solutions and professional services to facilitate their growth and success.
Our organizational culture is grounded in Christian principles, emphasizing that the essence of work is to uplift others. We aim to enrich our clients, respect one another, and contribute positively to our communities.
Work Environment
This position offers flexibility with remote work options.
Key Responsibilities
The primary duties involve addressing incoming support inquiries, including software bugs, system failures, technical challenges, and general questions, ensuring our clients can effectively operate their businesses.
In this role, you will:
- Handle incoming client requests through various channels and provide sustainable solutions.
- Execute technical updates, system upgrades, and server transitions for clients.
- Collaborate with the engineering team on issue tracking and ticket management to ensure timely resolutions.
- Develop expertise in our ERP software.
Qualifications
- Ability to quickly learn new software tools and identify opportunities for process enhancement.
- Strong problem-solving abilities.
- Commitment to client success and a desire to provide exceptional service.
- Effective communication skills with both clients and colleagues, ensuring follow-through on commitments.
- Experience in finance or a good understanding of financial processes is preferred.
Why Choose Koble?
- Be part of a supportive and inclusive team culture that prioritizes integrity and the success of others.
- Build meaningful professional relationships and advance your career.
- Play a role in helping businesses thrive by leveraging ERP software.
As a member of the Koble family, you will enjoy:
- Opportunities to work with small businesses.
- Competitive compensation.
- Flexible remote/hybrid work arrangements.
- Health insurance options for individuals and families.
- Dental, vision, and disability insurance options available.
- SIMPLE IRA retirement plan.
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