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Client Support Specialist

2 months ago


Lancaster, Pennsylvania, United States Transdev Full time

Position Overview

We are currently seeking a Client Support Specialist to join our team at Transdev. This role is essential in ensuring customer satisfaction and operational efficiency.

What We Offer:

  • Competitive hourly wage
  • Comprehensive benefits package, including 401(k) with company contribution, medical, dental, and vision coverage
  • Paid time off and vacation opportunities

Key Responsibilities:

  • Address customer inquiries and resolve issues, escalating when necessary
  • Maintain a thorough understanding of company policies and procedures
  • Achieve or surpass established performance metrics
  • Document trip authorizations and relevant details accurately
  • Provide courteous, respectful, and private treatment to all customers and callers
  • Ensure data entry accuracy with an error rate of 1% or less for transportation types, pickup times, appointment times, addresses, and other specified information
  • Stay informed about changes in policies and procedures
  • Follow the designated work schedule to manage call volume and meet contractual obligations, unless directed otherwise by a supervisor
  • Perform additional duties as assigned

Qualifications:

  • High School Diploma, GED, or equivalent
  • Proficient in operating standard telephone systems
  • Computer literate with the ability to learn new software applications
  • Exceptional customer service skills