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Client Engagement Coordinator

2 months ago

Lancaster, Pennsylvania, United States Equus Full time
Job Overview

Company Overview:
We are dedicated to assisting job seekers and individuals transitioning careers, focusing on sustainable and high-demand industries. Our skilled workforce professionals provide comprehensive solutions at various centers and partner locations.

Role Summary:

As a Talent Engagement Specialist, you will play a crucial role within the operational team. Your responsibilities will include:

  • Welcoming clients and overseeing the reception area.
  • Conducting outreach to clients and managing appointment scheduling.
  • Maintaining accurate client information in our database and ensuring each client’s journey is completed successfully.
  • Supporting management by collecting necessary data and generating insightful reports.
  • Assisting with orientations for new participants and preparing informational materials.
  • Handling business phone communications, directing calls, responding to voicemails promptly, and following up with clients who miss appointments.
  • Identifying and implementing process improvements to enhance company operations.
  • Coordinating office communications effectively.
Qualifications:

The ideal candidate will be:

  • A self-driven and adaptable team player.
  • Possessing strong organizational, interpersonal, and communication skills.
  • Comfortable multitasking and managing various responsibilities.
  • Proficient in problem-solving as challenges arise.
  • Skilled in building connections with individuals both in person and over the phone.
  • Holding a High School Diploma or equivalent, with 1-2 years of clerical experience.
  • Bi-lingual candidates are preferred.

If you have experience working with diverse populations, it would be a significant advantage.

Additional Information:

Your information will be kept confidential in accordance with EEO guidelines.

Equus Workforce Solutions is a premier provider of workforce development services across North America. Our dedicated team applies industry best practices to create demand-driven workforce solutions.

By joining Equus, you will have access to extensive learning opportunities and networking programs, while making a meaningful impact on the lives of others.

Equus is committed to fostering a diverse work environment where everyone is treated with respect and fairness. We are proud to be an Equal Opportunity Employer, ensuring all qualified applicants receive consideration without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or any other characteristic protected by law.