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WIC Client Support Specialist
2 months ago
JOB SUMMARY
Position Title: Client Support Specialist
Program: WIC Health and Nutrition Impact Team
Classification: Permanent/Full-Time/Hourly
KEY RESPONSIBILITIES
Call Center Operations
- Manage incoming calls through a multi-line phone system and address all voicemail inquiries
- Coordinate participant appointments across various clinics
- Handle online applications and referrals from community partners
- Connect clients with community resources
Reception Duties
- Welcome clients arriving for appointments and facilitate the check-in process
- Distribute electronic benefits to participants
- Maintain expertise in breastfeeding education and foster a breastfeeding-friendly atmosphere in all clinics
Eligibility Assessment
- Verify adjunct eligibility using the statewide database
- Assess household income to determine program eligibility
Laboratory Responsibilities
- Conduct anthropometric and hematological measurements following standard procedures
- Adhere to universal precautions and comply with all OSHA regulations
- Perform additional duties as assigned, including flexible clinic assignments
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or GED is required
- Previous experience in WIC programs is preferred
- Bilingual proficiency in English and Spanish is advantageous
- Strong word processing and computer skills are essential
- A commitment to fostering a trauma-informed, empowering culture that values diversity
**For a comprehensive job description, please refer to the attached document**
We prioritize our team by aligning our employees with our mission. We provide a meaningful purpose alongside a commitment to work-life balance. Below is an overview of our extensive benefits package:
- Benefits: Medical, Dental & Vision Coverage / 403(b) Retirement Plan / Life Insurance / Employee Assistance Program
- Generous annual PTO accrual
- Paid Parental Leave
- Tuition Reimbursement Program
- Employer-Assisted First-Time Homebuyer Program
Equal Employment Opportunity
CAP is committed to providing equal employment opportunities to all qualified individuals without discrimination based on race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veteran status, or genetic information.
Americans with Disabilities Act
Applicants and employees who are or become disabled must be able to perform essential duties and responsibilities either independently or with reasonable accommodation. The agency will assess reasonable accommodations on a case-by-case basis in accordance with applicable laws.
