Home Care Coordinator

5 days ago

Lancaster, Pennsylvania, United States Care and Help Home Care Full time
Job Description

**About Care and Help Home Care**

Care and Help Home Care is a reputable home healthcare provider dedicated to delivering high-quality, transparent, and professional home care services to individuals in the Philadelphia area. Our team of experienced caregivers and home health aides are committed to providing non-skilled and non-medical services for seniors, ensuring their comfort, safety, and well-being in the comfort of their own homes.

Job Summary:

As a Home Care Coordinator, you will play a vital role in ensuring the smooth delivery of home care services to our clients. Your primary responsibilities will include coordinating and scheduling caregiver assignments, managing client care plans, and providing exceptional customer service to clients and their families. Your attention to detail, strong communication skills, and ability to prioritize tasks will contribute to the overall success of our home care operations.

Key Responsibilities:

  • Caregiver Scheduling and Coordination:
    • Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and geographical considerations.
    • Ensure appropriate matching of caregivers to clients, taking into account client preferences, language requirements, and specialized care needs.
    • Continuously monitor and update caregiver schedules to accommodate changes in client care plans or caregiver availability.
    • Maintain open lines of communication with caregivers to provide guidance, support, and address any scheduling or client-related issues.
  • Client Care Management:
    • Conduct thorough assessments of client needs, preferences, and care requirements in collaboration with clients, their families, and healthcare professionals.
    • Develop and implement personalized care plans for each client, ensuring that all care activities are documented accurately and consistently.
    • Regularly review and update client care plans based on changes in health conditions, preferences, or other factors.
    • Monitor the quality of care provided, conducting regular check-ins with clients and caregivers to ensure client satisfaction and address any concerns.
  • Customer Service and Communication:
    • Serve as the main point of contact for clients, their families, and caregivers, providing exceptional customer service and promptly addressing inquiries or concerns.
    • Collaborate with healthcare professionals, social workers, and other relevant stakeholders to coordinate care and ensure the overall well-being of clients.
    • Maintain regular communication with clients and their families to provide updates, address changes in care needs, and foster positive relationships.
    • Educate clients and their families on available home care services, resources, and community support options.
  • Administrative Duties:
    • Maintain accurate and up-to-date client records, including care plans, contact information, and relevant documentation.
    • Ensure compliance with all legal, regulatory, and organizational requirements pertaining to home care services.
    • Assist in the coordination of caregiver training, orientation, and performance evaluations.
    • Collaborate with the billing department to ensure accurate and timely invoicing for services rendered.

Requirements and Qualifications:

  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Excellent interpersonal and communication skills, with the ability to build rapport with clients, their families, and caregivers.
  • Compassionate and empathetic nature, with a genuine commitment to providing high-quality care to clients.
  • Detail-oriented mindset with strong problem-solving abilities.
  • Ability to work collaboratively in a team environment and independently with minimal supervision.
  • Flexibility to adapt to changing client needs and work schedules, including occasional evening or weekend availability.
  • Proven experience in a healthcare or home care coordination role preferred but not required. On-site job training will be provided.
  • Familiarity with home care software and scheduling systems preferred but not required.

Work Environment:

  • Office environment

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