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Client Support Specialist

2 months ago

Lancaster, Pennsylvania, United States Winter's Heating & Air Conditioning Full time
Position Overview

We are looking for a dedicated Client Support Specialist to enhance our customer service efforts. In this role, you will assist clients by offering detailed product and service insights while addressing any technical challenges they may encounter.

Key Responsibilities:
  • Respond to customer inquiries and resolve complaints effectively.
  • Deliver comprehensive information regarding our offerings.
  • Diagnose and address product-related issues and concerns.
  • Maintain accurate records of customer interactions and updates.
  • Continuously develop and refine a knowledge base related to our products and services.
Required Qualifications:
  • Prior experience in customer service, sales, or a similar field.
  • Strong ability to establish rapport with clients.
  • Proficient in prioritizing tasks and managing multiple responsibilities.
  • Exhibit a positive and professional attitude.
  • Exceptional written and verbal communication skills.
About Winter's Heating & Air Conditioning

At Winter's Heating & Air Conditioning, we focus on a comprehensive approach to indoor comfort. This encompasses accurately sizing your HVAC systems and ensuring optimal performance, along with maintaining proper insulation, ventilation, and moisture control to promote healthy indoor air quality. Our commitment is to exceed the expectations of both residential and commercial clients by employing only the most skilled and reliable HVAC and refrigeration professionals.