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Client Engagement Coordinator

2 months ago

Lancaster, Pennsylvania, United States Equus Full time
Job Overview

Company Overview:
We are dedicated to assisting job seekers and individuals looking to transition in their careers, emphasizing sustainable, high-growth, and in-demand sectors. Our skilled workforce professionals provide comprehensive solutions at integrated career centers, sector-specific locations, and community partner sites.

Role Responsibilities:

As a Talent Engagement Specialist, you will play a crucial role within the operational team. Your responsibilities will include:

  • Welcoming clients and overseeing the reception area.
  • Conducting outreach to clients and managing appointment scheduling.
  • Maintaining accurate client information in our database and ensuring each client receives thorough support.
  • Assisting management by collecting necessary data and preparing reports.
  • Facilitating new participant orientations and organizing informational materials.
  • Handling business phone communications, directing calls to appropriate staff, and responding to voicemails promptly.
  • Implementing process improvements to enhance organizational efficiency.
  • Coordinating and directing office communications.
Qualifications:

The ideal candidate will possess:

  • A self-motivated and adaptable approach to teamwork.
  • Strong organizational, interpersonal, and communication skills.
  • A proactive attitude with the ability to manage multiple tasks effectively.
  • A keen problem-solving ability to address challenges as they arise.
  • A passion for connecting with individuals both in person and via phone.
  • A High School diploma or equivalent, along with 1-2 years of clerical experience.
  • Preference for bilingual candidates.
  • Experience working with diverse populations is highly valued.
Additional Information:

Your information will be kept confidential in accordance with EEO guidelines.

Equus Workforce Solutions is a premier provider of workforce development services across North America. Our committed team implements best practices in the industry, focusing on the design and delivery of demand-driven workforce solutions.

By joining Equus, you will benefit from extensive learning opportunities and networking programs, all while making a significant impact on the lives of others.

Equus values diversity and is committed to fostering an inclusive work environment where everyone is treated with fairness and respect. We are proud to be an Equal Opportunity Employer, considering all qualified applicants without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or any other characteristic protected by law.