Customer Support Coordinator

2 weeks ago

Lancaster, Pennsylvania, United States ECORE International Full time

Customer Experience - Account Specialist

ECORE International is seeking a dedicated individual to support our Customer Service Department. This role is essential in assisting Account Managers with order management and providing exceptional phone support. The Account Specialist will serve as a vital resource across various brands and markets, ensuring seamless service delivery.

Key Responsibilities:

  • Engage with clients to enhance satisfaction, demonstrating curiosity and resourcefulness in resolving issues.
  • Reflect the company’s core values in all interactions with customers.
  • Act as a representative of ECORE, fostering strong relationships and taking ownership of customer interactions.
  • Maintain an understanding of overall company operations and their influence on customer orders.
  • Collaborate with internal teams to address customer satisfaction challenges proactively.
  • Serve as a communication bridge between technical support, quality assurance, and customers.
  • Provide professional and timely assistance across all communication channels, ensuring effective call handling.
  • Deliver outstanding customer service through accurate order processing and coordination with relevant departments.
  • Build and sustain business relationships by offering prompt and precise service to promote customer loyalty.
  • Make informed recommendations to customers to resolve their issues independently.
  • Provide account support during team members' absences, including front desk responsibilities.
  • Adhere to manufacturing and lead time guidelines when processing orders.
  • Respond to expedite requests with thorough research and product knowledge.
  • Educate customers and team members about ECORE processes, technical support, and product information.
  • Review purchase orders for accuracy before processing.
  • Input purchase orders into the system and manage documentation efficiently.
  • Verify pricing on customer purchase orders based on current pricing structures.
  • Ensure accurate order entry by following established guidelines and checklists.
  • Process credit card transactions and provide quotes as requested.
  • Gather project details from customers for internal reporting.
  • Assist customers in navigating company resources and documentation.
  • Notify relevant parties of any shipping or quality issues.
  • Address inquiries and requests for order modifications promptly.
  • Process claim orders as directed by Technical Services.
  • Review customer credit terms and respond to lead time inquiries.
  • Understand inventory availability to provide optimal solutions for customers.
  • Coordinate with sales, production, and shipping to resolve order-related questions.
  • Manage freight quote requests and resolve billing issues.
  • Support team members during peak times and vacations.
  • Process internal and sample orders efficiently.

Qualifications:

  • Associate's Degree or a minimum of one year of customer service experience.
  • Experience in the flooring or rubber industry is preferred.
  • Project management experience is a plus.
  • Familiarity with ERP or CRM systems is advantageous.
  • Experience in a manufacturing setting is preferred.
  • Proficiency in Microsoft Office Suite and typing skills of at least 40 words per minute.
  • Strong mathematical skills are required.
  • A proven ability to learn new software applications quickly.
  • Ability to work independently while managing multiple priorities with attention to detail.
  • Excellent verbal and written communication skills, along with a positive demeanor.
  • Strong listening, problem-solving, and interpersonal skills are essential.
  • Proactive approach with a focus on personal accountability and process improvement.

We appreciate all applicants for their interest in this position. However, only those selected for an interview will be contacted.

Equal Employment Opportunity Policy:

ECORE International is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable law.

Notice to Applicants:

ECORE International participates in the E-Verify program to verify the identity and employment eligibility of all individuals hired to work in the United States.

  • Customer Support Associate

    2 weeks ago

    Lancaster, Pennsylvania, United States Weis Markets Full time

    Position OverviewThe Customer Support Associate plays a vital role in ensuring customer satisfaction and loyalty. This position encompasses a variety of responsibilities aimed at enhancing the overall customer experience.Key ResponsibilitiesWarmly welcomes customers and engages with them in a friendly manner.Addresses customer inquiries and provides...

  • Customer Support Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Staffing Service USA Full time

    Exciting opportunity for a skilled Customer Support Specialist with our esteemed staffing service. What we provide for all Customer Support Specialists:In-depth training program Health benefits available Collaborative team atmosphere Key Responsibilities for the Customer Support Specialist include:Engaging with clients through phone and email communication...

  • Customer Support Associate

    2 weeks ago

    Lancaster, Pennsylvania, United States Domino's Franchise Full time

    Position OverviewAre you interested in joining a rapidly expanding brand? Exciting developments are underway at Domino's, and we are in search of outstanding individuals to become part of our team. As a Customer Support Associate, your primary duties will include processing orders, preparing pizzas, and ensuring that customers receive an exceptional service...

  • Supportive Living Coordinator

    6 days ago

    Lancaster, Pennsylvania, United States Community Action Partnership of Lancaster County inc Full time

    Position Title: Supportive Living Coordinator - Substitute Staff PTProgram: Domestic Violence Services (DVS)Key Responsibilities:Respond to urgent calls and offer guidance and emotional support.Assist program participants in meeting their essential needs.Maintain accurate logs and document necessary information diligently.Ensure cleanliness and organization...

  • Home Care Coordinator

    4 days ago

    Lancaster, Pennsylvania, United States Care and Help Home Care Full time

    Job Description**About Care and Help Home Care**Care and Help Home Care is a reputable home healthcare provider dedicated to delivering high-quality, transparent, and professional home care services to individuals in the Philadelphia area. Our team of experienced caregivers and home health aides are committed to providing non-skilled and non-medical services...

  • Customer Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Staffing Service USA Full time

    Position Overview:We are seeking a skilled and dedicated Client Services Representative to join our dynamic team at Staffing Service USA. This role is ideal for individuals with a background in customer service and a passion for helping clients succeed.Key Responsibilities:- Provide exceptional support to clients, ensuring their needs are met promptly and...

  • Client Support Coordinator

    2 weeks ago

    Lancaster, Pennsylvania, United States Koble Full time

    Job OverviewWe are seeking a dedicated Support Coordinator who will empower our clients by addressing technical inquiries related to our ERP software, enabling them to enhance their operations.About KobleFor over three decades, Koble has been at the forefront of assisting small to medium-sized enterprises in managing and expanding their operations. Our...

  • Human Resources Coordinator

    2 days ago

    Lancaster, Pennsylvania, United States Choices Healthcare Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Human Resources Coordinator to join our team at Choices Healthcare. The successful candidate will provide administrative support to the Human Resources Department, ensuring the smooth operation of various HR functions.Key ResponsibilitiesHRIS Administration: Prepare and send electronic new hire...

  • Customer Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Staffing Service USA Full time

    Exciting opportunity for a skilled Client Services Representative with our esteemed client. What we provide for our Client Services Representatives:In-depth training programHealth benefits availableSupportive team atmosphere Key Responsibilities:Engaging with clients through phone and email communicationsAddressing client inquiries with professionalism and...

  • Customer Support Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Staffing Service USA Full time

    Exciting opportunity for a skilled Client Services Representative with our esteemed staffing service. What we provide for our Client Services Representatives:In-depth training programHealth benefits availableSupportive team atmosphere Key Responsibilities:Engaging with clients through phone and email communicationAddressing client inquiries with...

  • Customer Service Representative

    3 days ago

    Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesPatient Scheduling:...

  • Customer Service Representative

    23 hours ago

    Lancaster, Pennsylvania, United States Transdev Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Transdev. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesRespond to Customer Inquiries: Respond to...

  • Customer Service Representative

    14 hours ago

    Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a Customer Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Scheduling: Schedule...

  • Youth Support Coordinator

    2 weeks ago

    Lancaster, Pennsylvania, United States JusticeWorks Family of Services Full time

    FULL-TIME YOUTH JUSTICE ADVOCATE - JUSTICEWORKS FAMILY OF SERVICES JusticeWorks Family of Services is looking for a dedicated Youth Justice Advocate to join our team. The ideal candidate will play a crucial role in supporting juveniles engaged with the justice system. This position involves collaborating with young offenders and their families to establish...

  • Customer Service Representative

    2 days ago

    Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our Perioperative Surgical Home team, you will be responsible for providing exceptional patient scheduling and registration services, ensuring seamless coordination of patient care.Key...

  • Customer Service Representative

    4 hours ago

    Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a Customer Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesPatient Scheduling: Schedule...

  • Customer Service Representative

    1 day ago

    Lancaster, Pennsylvania, United States Penn Medicine Lancaster General Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Penn Medicine Lancaster General Health. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesPatient Scheduling:...

  • Sales and Marketing Coordinator

    2 weeks ago

    Lancaster, Pennsylvania, United States SMG Full time

    SMG is a leading promotional marketing organization in the area, seeking passionate and creative individuals who excel in a team-oriented atmosphere. We proudly represent distinguished clients and are currently in search of a proactive Sales and Marketing Coordinator to enhance our telecommunications sector. In this capacity, you will be instrumental in...

  • Sales and Marketing Coordinator

    7 days ago

    Lancaster, Pennsylvania, United States SMG Full time

    SMG is a leading promotional marketing agency in the area, actively seeking passionate and creative individuals who excel in a team-oriented atmosphere. We proudly represent prestigious clients and are currently in search of a motivated Sales and Marketing Coordinator to enhance our telecommunications sector. In this capacity, you will be instrumental in...

  • Sales and Marketing Coordinator

    7 days ago

    Lancaster, Pennsylvania, United States SMG Full time

    SMG is a leading promotional marketing organization in the area, actively seeking passionate and creative individuals who excel in a team-oriented atmosphere. We proudly represent notable clients and are currently in search of a proactive Sales and Marketing Coordinator to enhance our telecommunications sector. In this capacity, you will be instrumental in...