Client Support Consultant
1 week ago
We are seeking a dedicated Support Consultant who will empower our clients by addressing technical inquiries that arise while utilizing our ERP software to enhance their operations.
About Koble
For over three decades, Koble has been at the forefront of assisting small to medium-sized enterprises in effectively managing and expanding their operations. Our clients drive innovation across various sectors, including manufacturing, equipment sales/services, and distribution. Our team is committed to partnering with them through our ERP solutions and professional services to foster their growth and success.
Our organizational culture is rooted in Christian principles, emphasizing that the essence of work is to uplift others. We aim to bless our clients, respect one another, and strengthen our communities.
Work Environment
This position offers flexibility with remote work options.
Key Responsibilities
The primary focus of this role is to address incoming support inquiries, including software bugs, system failures, technical challenges, and general queries, ensuring our clients can operate smoothly.
In this position, you will:
- Address customer inquiries through various channels and provide lasting solutions.
- Execute technical updates, upgrades, and server transitions for clients.
- Collaborate with the engineering team on issue tracking and ticket management to ensure timely resolutions.
- Develop expertise in our ERP software.
Required Qualifications
- Ability to master a multifaceted software tool and identify process improvements.
- Strong analytical and problem-solving skills.
- Commitment to client success and a desire to provide exceptional service.
- Effective communication skills with clients and colleagues, ensuring follow-through on commitments.
- Experience in finance or familiarity with financial operations is preferred.
Why Koble?
- Be part of a supportive and inclusive team culture focused on honoring values and fostering growth.
- Build meaningful professional relationships and advance your career.
- Contribute to the success of businesses by leveraging ERP software.
As a member of the Koble team, you will enjoy:
- Opportunities to work with small businesses.
- Competitive compensation.
- Flexible remote/hybrid work arrangements.
- Health insurance options for individuals and families.
- Dental, vision, and disability insurance options available.
- SIMPLE IRA retirement plan.
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