Guest Service Ambassador

2 days ago


Palm Springs, California, United States Kimpton Hotel Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Rowan Palm Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Registration and Check-out: Efficiently process guest arrivals and departures, ensuring accurate and timely completion of all necessary tasks.
  • PBX Operations: Provide prompt and knowledgeable assistance to guests via phone, ensuring complete and accurate information is provided.
  • Mail and Message Service: Ensure timely and secure delivery of mail and messages to guests.
  • Guest Relations: Develop and maintain relationships with guests, anticipating and exceeding their needs to ensure a high level of satisfaction.
  • Room Assignments: Conduct pre-assignment of hotel rooms, taking into account VIPs, repeat guests, and special requests.
  • Key Control: Ensure adherence to established key control policies to maintain the security and integrity of the hotel.
  • Credit Policies: Verify and ensure compliance with established credit policies to prevent any discrepancies.
  • Lost and Found: Submit all lost and found articles with a completed report, ensuring accurate and timely processing.
  • Banking and Balancing: Open, secure, and balance the daily shift bank, verifying cash, check, and credit card transactions.
  • Room Availability: Monitor room availability throughout the day, ensuring accurate and up-to-date information is maintained.
  • Selling Status: Review daily the selling status of the hotel using yield management systems.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: Previous experience in a front desk or customer-facing role is preferred.
  • Knowledge: Familiarity with hotel systems and operations, as well as the ability to enter information accurately.
  • Skills: Ability to work well under pressure, dealing with multiple arrivals and departures within a short period of time.
About Us

Kimpton Rowan Palm Springs is a boutique hotel that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our hotel, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.


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