Guest Service Ambassador
2 days ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Kimpton Rowan Palm Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.
Key Responsibilities- Registration and Check-out: Efficiently process guest arrivals and departures, ensuring accurate and timely completion of all necessary tasks.
- PBX Operations: Provide prompt and knowledgeable assistance to guests via phone, ensuring complete and accurate information is provided.
- Mail and Message Service: Ensure timely and secure delivery of mail and messages to guests.
- Guest Relations: Develop and maintain relationships with guests, anticipating and exceeding their needs to ensure a high level of satisfaction.
- Room Assignments: Conduct pre-assignment of hotel rooms, taking into account VIPs, repeat guests, and special requests.
- Key Control: Ensure adherence to established key control policies to maintain the security and integrity of the hotel.
- Credit Policies: Verify and ensure compliance with established credit policies to prevent any discrepancies.
- Lost and Found: Submit all lost and found articles with a completed report, ensuring accurate and timely processing.
- Banking and Balancing: Open, secure, and balance the daily shift bank, verifying cash, check, and credit card transactions.
- Room Availability: Monitor room availability throughout the day, ensuring accurate and up-to-date information is maintained.
- Selling Status: Review daily the selling status of the hotel using yield management systems.
- Education: High school diploma or general education degree (GED) required.
- Experience: Previous experience in a front desk or customer-facing role is preferred.
- Knowledge: Familiarity with hotel systems and operations, as well as the ability to enter information accurately.
- Skills: Ability to work well under pressure, dealing with multiple arrivals and departures within a short period of time.
Kimpton Rowan Palm Springs is a boutique hotel that values diversity, inclusivity, and individuality. We believe that our employees are the heart of our hotel, and we strive to create a culture that reflects the diversity of our guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.
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