Service Reception Coordinator

2 days ago


Salt Lake, Utah, United States Murdock Auto Team Full time
Job Opportunity

Murdock Auto Team is seeking a highly skilled Service Receptionist to join our Parts and Service Department.

Key Responsibilities:

  • Represent the Murdock Auto Team brand in Business Development, providing exceptional customer service and ensuring a positive experience for guests.
  • Communicate effectively with BDC Managers and other dealership managers to engage with customers and schedule appointments.
  • Organize daily and weekly strategies to align with the Parts Department on contacted and scheduled appointments for received Special order parts.
  • Review Recall History with customers to provide estimated wait times for maintenance and services.
  • Communicate with BDC Managers to contact customers for retention and send reminders for upcoming services.
  • Follow up with missed appointments to reschedule.

Requirements:

  • Basic operations of all vehicle types, basic computer and phone skills, customer service, teamwork, and communication with managers.
  • Ability to work as a team member in a fast-paced environment with computers and communication software.
  • Must be at least 18 years old and authorized to work in the United States with a current driver's license and good driver record.
  • Ability to read and comprehend employee handbooks and other automotive materials.
  • Experience in basic customer service skills preferred.
  • Multi-language proficiency with English and Spanish preferred.

Physical Requirements:

  • Ability to walk, sit, use hands, or feel, reach with hands and arms, and talk or hear.
  • Work in an office setting.

Murdock Auto Team is an equal opportunity employer.



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