Customer Engagement and Sales Associate
2 weeks ago
Position Overview
Snap One stands as a premier manufacturer and exclusive provider of control, A/V, surveillance, networking, power, and infrastructure solutions tailored for both residential and commercial sectors. Our extensive catalog features some of the most sought-after brands, establishing Snap One as the top choice for professional installers worldwide. We believe in the synergy of technology and teamwork, which is reflected in our collaborative efforts. Join our esteemed team as we strive to create exceptional, customized smart living and business experiences for clients globally.In recent years, Snap One has expanded its reach by acquiring several regional distributors, enhancing our ability to offer a wider array of top-tier products through our award-winning ecommerce platform and physical "Snap One Pro" locations. This unified approach allows us to deliver unparalleled value to our partners and customers.
Key Responsibilities
- Deliver exceptional customer service to all clients
- Stay informed about product knowledge, promotions, and vendor training
- Initiate outbound calls to existing and potential customers based on various initiatives
- Showcase product usage and operation, while addressing customer inquiries
- Efficiently process all sales transactions, including invoices, returns, and various payment methods
- Provide comprehensive information regarding warranties, specifications, maintenance, and delivery options
- Assist with store organization, product displays, and inventory replenishment
Required Qualifications
- High School Diploma or equivalent
- Minimum of 2 years' experience in customer service or sales
- Demonstrated ability to manage multiple tasks, including understanding diverse products and their benefits
Preferred Qualifications
- Familiarity with Audio Visual systems
- Knowledge of advanced networking concepts
- Experience with programming control systems such as RTI, Control4, Savant, Creston, Lutron, Holm, etc.
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