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Junior Customer Relations Manager

2 months ago

Van Nuys, California, United States OMI Inc. Full time
Position Overview

We are seeking enthusiastic, detail-oriented, and innovative individuals who are passionate about customer engagement, communication, marketing, and technology. At OMI Inc., we serve our clients by enhancing their brand visibility and addressing their challenges. Our team of industry specialists offers comprehensive management, customer support, and sales assistance for our esteemed clients in the telecommunications sector. We take pride in contributing significantly to their remarkable expansion.

Our focus is on practical training and delivering an exceptional customer experience aimed at elevating our clients to new heights. The Entry-Level Customer Service Manager will take charge of executing both internal and external communication strategies. If you possess a creative mindset, enjoy exploring new perspectives, and have a keen eye for detail, this is an exciting opportunity to showcase your talents.

We champion organic growth. All skills and methodologies are acquired, and all advancements are merited.

Key Responsibilities:
  • Manage designated territories
  • Engage directly with customers to fulfill their requirements
  • Conduct marketing initiatives targeting local markets and clientele
  • Provide customers with comprehensive information regarding products and services
  • Understand the sales cycle to assist customers with their orders and inquiries
  • Participate in management training, focusing on the teaching, training, and development of team members
  • Oversee customer service and sales operations
Training Includes:
  • Team leadership
  • Marketing and sales strategies
  • Colleague training and development
  • Promotional sales techniques
  • Public relations skills
Essential Skills:
  • Ability to foster effective communication between clients and consumers
  • Creative thinking balanced with professionalism
  • Strong awareness of current trends and best practices in public relations and marketing
  • Ambition and prioritization skills
  • Business-minded with an entrepreneurial attitude
  • Capacity to learn from feedback and embrace constructive criticism
Qualifications:
  • Leadership capabilities in a team-oriented environment
  • Detail-oriented and responsible work ethic
  • Willingness to thrive in a dynamic environment with diverse responsibilities

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