Enterprise Account Manager

5 days ago

New York County New York, United States MediaRadar Full time
About the Role

We are seeking a highly skilled Enterprise Account Manager to join our team at MediaRadar. As a key member of our commercial team, you will play a crucial role in overseeing the end-to-end health and growth of an assigned book of business.

Key Responsibilities
  • Account Management: Manage account health and drive broader solution adoption across the organization. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
  • Rally Internal Teams: Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues.
  • Partnerships: Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment. Partner with the Sales team to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
  • Influencing Product Roadmap: Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.
Retention and Growth
  • Drive Retention: Drive retention and sustainable long-term growth across the book of business.
  • Renewal Planning: Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
  • Commercial Negotiations: Create compelling business proposals and negotiate commercial terms.
  • Cross-Functional Collaboration: Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
Industry Insights and Awareness
  • Stay Up-to-Date: Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
  • Share Industry Learnings: Share industry learnings with the broader commercial team.
Requirements
  • Experience: 3-6+ years in account management at an Enterprise SaaS company, or equivalent experience leading account strategy with Enterprise customers.
  • Client Relationships: Experience establishing and growing senior-level client relationships (Directors, VP's, SVP's.), being seen as a trusted advisor.
  • Communication Skills: Strong communication & presentation skills, presenting very organized and structured thinking for planning and execution purposes.
  • Commercial Experience: Experience leading a $5M+ book of business and commercial negotiations.
About MediaRadar

At MediaRadar, we are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. We are Good People, valuing the unique perspectives and experiences that each team member brings to our organization. We love Data and believe that diverse experiences and talents contribute to a richer, data-driven decision-making process.

Benefits
  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Flexible PTO
  • Commuter Benefits
  • Gym Discounts
  • Summer Fridays

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