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Enterprise Account Manager

2 months ago

New York County New York, United States Signal AI Full time
About the Role

Signal AI is seeking a highly skilled Enterprise Account Manager to join our team. As a key member of our sales team, you will be responsible for managing and growing our enterprise accounts, driving adoption of our technology, and increasing revenue.

Key Responsibilities
  • Own the relationship and account strategy between Signal AI and key accounts, collaborating with the leadership team and senior stakeholders at key accounts.
  • Drive adoption of accounts to increase value and roll-out of new offerings leveraging our technology.
  • Work with clients to ensure their accounts are set up and aligned with Signal AI's vision and product capability, while ensuring a tailored and streamlined experience to our clients' business objectives and strategy.
  • Anticipate clients' requirements and possible challenges, identifying risks and being proactive to solve them.
  • Build a deep understanding of the stakeholder environment and priorities at our partner organisations and identify ways to grow our relationship across the organisation.
  • Ensure existing customer contract renewals happen and manage the process.
  • Identify and convert upsell opportunities into A.R.R to demonstrate significant year on year growth.
  • Manage stakeholder expectations internally and externally, taking in a variety of opinions and synthesising the key outcomes for success.
  • Ensure open, effective communication both internally and externally during complex, highly experimental evolving account and partnership relationships.
  • Be an active team member and provide coaching to more junior account managers on achieving commercial success.
  • Developing case studies and joint market opportunities with clients.
Requirements
  • Extensive track record in delighting clients, renewing of existing contracts and meeting and exceeding net revenue retention targets.
  • Previous experience of selling SaaS solutions or a software led sale.
  • Previous experience managing APIs, PowerBI and Tableau preferred.
  • Proven track record of presenting and closing at C-Suite level.
  • Proven examples of where you have a consultative approach to building and retaining client base.
  • Demonstrable evidence of handling the full sales cycle and/or managing customer success.
  • Evidence of being a market leader in Sales and/or Customer success, demonstrating passion, perseverance and consistent success in what you do.
  • Proven experience of where you have developed self to stay ahead of market and client changes on your career path.
  • Flexible, positive and highly collaborative attitude.