Patient Financial Coordinator

2 months ago


Wilmington, North Carolina, United States Novant Health Full time

Position Overview:

The primary responsibility of our team members is to ensure an exceptional patient experience across all interactions. At Novant Health, we prioritize respect and compassion in our workplace, embracing diverse strengths while promoting an inclusive and empowering environment. Team members are expected to adhere to Novant Health's First Do No Harm (NHFDNH) safety protocols and high reliability strategies to guarantee a safe and outstanding patient experience.

Role of the Financial Advocate:
The Financial Advocate plays a crucial role in addressing billing and insurance inquiries across various healthcare facilities. This position involves reviewing patient financial data and communicating with patients or responsible parties regarding third-party reimbursement coverage and patient liabilities for healthcare services. The Advocate will conduct social and financial assessments, referring uninsured patients or those eligible for financial assistance to appropriate medical eligibility agencies for potential support through various healthcare programs.

Key Responsibilities:
- Collect payments or establish payment plans prior to service delivery, during admission, or at discharge.
- Ensure all interactions reflect the commitment to delivering a remarkable patient experience.

Qualifications:
Education: High School diploma or GED is required.
Experience: A minimum of 3 years in registration, insurance verification, financial counseling, or patient accounting is required, along with at least 1 year in a healthcare setting.
Licensure/Certification: Notary Public Certification must be obtained within 6 months of hire.

Essential Skills:
- Patience, empathy, and compassion are critical personality traits.
- Excellent written and verbal communication skills are necessary.
- Ability to articulate clearly and maintain a pleasant telephone demeanor.
- Capacity to thrive in a fast-paced environment and collaborate effectively within a team.
- Strong multitasking abilities and the capability to work under pressure while engaging with diverse individuals.

Preferred Skills:
- Comprehensive understanding of Federal and State regulations related to charity care, agency assistance, and debt collection is preferred.
- Experience with EPIC software is advantageous.

All team members at Novant Health are dedicated to fostering a safe patient environment, guided by the principle of "First Do No Harm."


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