Patient Experience Coordinator
4 weeks ago
- Ensure a positive patient experience by providing exceptional customer service and addressing patient concerns in a timely and professional manner.
- Supervise and coordinate the daily activities of front desk staff, including check-in, check-out, and registration processes.
- Verify patient insurance eligibility and ensure accurate and timely processing of patient information.
- Prepare and distribute patient encounter forms, and ensure that all necessary documentation is completed and tracked accordingly.
- Participate in leadership rounding to monitor waiting rooms and communicate wait times to patients.
- Collaborate with clinical staff to ensure smooth patient flow and resolve any issues that may arise.
- Develop and implement processes to improve patient satisfaction and experience.
- Provide coaching and feedback to front desk staff to ensure they are meeting performance expectations.
- Assist with performance appraisals and middle performer conversations.
- Participate in performance improvement initiatives and complete audits as required.
- At least 5 years of previous medical office experience working in a patient registration, reception, or billing role.
- Previous supervisory experience preferred.
- Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
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Patient Experience Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob Summary: We are seeking a highly skilled and experienced Patient Experience Coordinator to join our team at Novant Health. As a key member of our medical office staff, you will be responsible for ensuring that our patients receive the highest level of care and service. This includes participating in leadership rounding, ensuring that front line staff...
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Patient Service Coordinator
4 weeks ago
Wilmington, North Carolina, United States MedStar Health Full timeJob SummaryMedStar Health is seeking a PRN Patient Service Coordinator to join our team at our Urgent Care in Hanover, MD.Key ResponsibilitiesProvide exceptional customer service to patients by greeting them with a warm and friendly demeanor.Manage patient intake, screen for emergent conditions, register patients, verify and explain patient responsibility...
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Retail Experience Coordinator
4 weeks ago
Wilmington, North Carolina, United States Marshalls Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Experience Coordinator to join our team at Marshalls. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store.Key Responsibilities:Creates a positive internal and...
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Patient Financial Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob SummaryThe Patient Financial Navigator is responsible for delivering a remarkable patient experience by resolving billing and insurance concerns for all acute care centers, ambulatory surgical centers, and clinics. This role requires strong communication skills, empathy, and compassion to effectively interact with patients and their families.Key...
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Patient Financial Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeOverview:The Patient Financial Navigator plays a vital role in delivering a remarkable patient experience at Novant Health. This position requires a strong understanding of billing and insurance processes, as well as excellent communication skills to effectively resolve patient financial concerns.The Financial Advocate is responsible for reviewing patient...
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Patient Financial Coordinator
3 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob SummaryWe are seeking a highly skilled Patient Financial Navigator to join our team at Novant Health. As a key member of our team, you will play a critical role in delivering exceptional patient experiences and ensuring the financial well-being of our patients.Key ResponsibilitiesResolve billing and insurance concerns for all acute care centers,...
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Patient Access Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob Title: Patient Access TechnicianNovant Health is seeking a skilled Patient Access Technician to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient experience by ensuring accurate and efficient registration processes.Key Responsibilities:Pre-register patients, verify demographic and financial...
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Patient Access Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob SummaryWe are seeking a highly skilled Patient Access Technician to join our team at Novant Health. As a Patient Access Technician, you will be responsible for providing exceptional patient registration services, ensuring accurate and timely processing of patient information, and maintaining compliance with regulatory standards.Key...
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X-ray Technologist-Trainer
3 weeks ago
Wilmington, North Carolina, United States Patient First Full timeX-ray Technologist-Trainer Job DescriptionAt Patient First, we are seeking a skilled X-ray Technologist-Trainer to join our team. The responsibilities of this role include, but are not limited to, the following:• Obtaining quality x-rays using correct position and radiation exposure;• Implementing safety procedures for patients, self, and staff to avoid...
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Patient Service Representative
4 weeks ago
Wilmington, North Carolina, United States Wilmington Health Full timeJob SummaryWilmington Health is seeking a skilled Patient Service Representative to provide exceptional front office support in our clinical areas. As a key member of our team, you will be responsible for delivering top-notch customer service, maintaining effective communication, and ensuring seamless patient experiences.Key Responsibilities Greet and...
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Medical Office Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Medical Office Coordinator to join our team at Novant Health. As a Medical Office Coordinator, you will play a critical role in ensuring the smooth operation of our medical clinic, providing exceptional patient care and support to our healthcare team.ResponsibilitiesCoordinate and assist the...
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Health Unit Clerk
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob Summary:As a Health Unit Clerk at Novant Health, you will play a vital role in maintaining the smooth functioning of our medical units. Your primary responsibility will be to facilitate the flow of patients throughout the Medical Center, ensuring accurate and timely arrival and transfer of patients in the appropriate systems. You will also be responsible...
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Medical Office Coordinator
4 weeks ago
Wilmington, North Carolina, United States Novant Health Full timeJob SummaryTo ensure high-quality patient care and service, we are seeking a skilled Medical Office Assistant II to coordinate and assist our providers. This role is ideal for individuals who are passionate about delivering exceptional patient experiences and working collaboratively as part of a dynamic healthcare team.Key ResponsibilitiesCoordinate and...
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Customer Experience Associate
3 weeks ago
Wilmington, North Carolina, United States Marshalls Full timeEmbracing Discovery at MarshallsWe're reinventing retail and helping customers discover their next signature look. As a Customer Experience Coordinator, you'll play a vital role in creating a positive and engaging experience for our customers.Key ResponsibilitiesLead by example, providing exceptional customer service and promoting loyalty programs.Train and...
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Orthodontic Office Coordinator
4 weeks ago
Wilmington, North Carolina, United States Cherubini Orthodontics Full timeJob SummaryCherubini Orthodontics is seeking a highly organized and detail-oriented Orthodontic Office Admin - Insurance Coordinator to join our team. This role is responsible for coordinating insurance and presenting financing options for treatment, ensuring a smooth operation of our office.Key ResponsibilitiesVerify and submit insurance claims, track...
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Social Worker
4 weeks ago
Wilmington, North Carolina, United States Lower Cape Fear LifeCare Full timeJob SummaryThe Hospice Social Worker provides professional social work services to terminally ill patients and their families. As a member of the Interdisciplinary Team (IDT), the Social Worker provides consultation with team members about psychosocial care issues and coordinates social work services with the team.The Social Worker is responsible for...
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Transitional Care Coordinator
4 weeks ago
Wilmington, North Carolina, United States Liberty Health Full timeAt Liberty Home Care, we understand the importance of a seamless transition from hospital to home. Our Transitional Care Specialist plays a vital role in ensuring our patients receive the best possible care during this critical period.Key Responsibilities:Facilitate Transitional Care initiatives to promote hospice access across the organization.Collect and...
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Transitional Care Coordinator
4 weeks ago
Wilmington, North Carolina, United States Liberty Health Full timeLiberty Health is seeking a skilled Transitional Care Specialist to join our team. As a key member of our healthcare team, you will play a vital role in facilitating Transitional Care initiatives that promote hospice access across the organization.Key Responsibilities:Collect and analyze organizational data to generate reports on current and projected work...
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Research Coordinator
4 weeks ago
Wilmington, North Carolina, United States United Urology Group Full timeJob Title: Research CoordinatorAre you passionate about making a difference in patient care? Do you have a strong interest in clinical research and a desire to work in a dynamic and collaborative environment?United Urology Group is seeking a highly motivated and detail-oriented Research Coordinator to join our team. As a Research Coordinator, you will play a...
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Orthodontic Insurance Financial Coordinator
3 weeks ago
Wilmington, North Carolina, United States Cherubini Orthodontics Full timeAbout the RoleCherubini Orthodontics is seeking a highly skilled Orthodontic Insurance Financial Coordinator to join our team. As a key member of our dental office, you will be responsible for coordinating insurance and presenting financing options for treatment.This is a full-time position working 30 hours per week, Monday - Thursday, approximately 9:00 am...