Patient Financial Coordinator

3 weeks ago


Wilmington, North Carolina, United States Novant Health Full time
Job Summary

We are seeking a highly skilled Patient Financial Navigator to join our team at Novant Health. As a key member of our team, you will play a critical role in delivering exceptional patient experiences and ensuring the financial well-being of our patients.

Key Responsibilities
  • Resolve billing and insurance concerns for all acute care centers, ambulatory surgical centers, and clinics.
  • Review patient financial information and communicate with patients and/or responsible parties regarding third-party reimbursement coverage and patient responsibilities.
  • Conduct social and financial assessments and refer patients to medical eligibility agencies for potential assistance through federal, state, or local healthcare programs.
  • Collect payments or set up payment plans prior to services being rendered, at the time of admission, or during the discharge process.
Requirements
  • High School or GED required.
  • Minimum 3 years of experience in registration, insurance verification, financial counseling, and/or patient accounting.
  • Minimum 1 year of experience in a hospital or healthcare setting.
  • Notary Public Certification within 6 months of hire.
Preferred Qualifications
  • Thorough knowledge of federal and state laws as they apply to charity care, agency assistance, and debt collection.
  • EPIC software experience.

We offer a dynamic and supportive work environment that fosters teamwork, engagement, and community involvement. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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