Patient Service Representative

8 hours ago

Wilmington, North Carolina, United States Wilmington Health Full time
Job Title: Patient Representative

About Wilmington Health

Wilmington Health is a multi-specialty medical practice committed to providing high-quality care to our patients. We are seeking a Patient Representative to join our team and support our Business Office Eligibility Center.

Job Summary

The Patient Representative will provide front office support in clinical areas, ensuring a positive experience for our patients and healthcare team. This role requires excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities
  • Greets and acknowledges patients, providing closure to their needs in a professional and efficient manner.
  • Maintains effective communication with the healthcare team, ensuring seamless coordination of patient care.
  • Checks patients in and out, managing samples, notes, forms, scripts, and triage sheets.
  • Schedules and coordinates patient appointments, including office, outpatient procedures, hospitals, and other medical facilities.
  • Answers incoming calls and takes necessary action.
  • Maintains provider schedules and on-call schedules for the department.
  • Keeps logs as required by the Manager.
  • Attends department and other meetings as required.
  • Maintains inventory of office supplies and orders as needed.
  • Opens and sorts mail.
  • Directs patients to contact the Central Business Office for additional billing inquiries.
  • Assists the Manager with other duties as deemed necessary.
Qualifications
  • High School Diploma or GED Equivalent.
  • Preferred qualifications include experience in Medical Office Administration and BLS/CPR certification.

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect, regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law.

ADA Physical Demands:

Rarely (Less than.5 hrs/day) Occasionally (0.5-2 hrs/day) Frequently (2-4 hrs/day) Continuously (4-6 hrs/day) Position Dependent (prn)

Physical Demand

Required?
Frequency
Standing
Position Dependent
Sitting
Continuously
Walking
Position Dependent
Kneeling/Crouching
Rarely
Lifting
Rarely

Patient Representative Competencies

  1. Customer Service
  2. Professionalism/Integrity/Responsibility
  3. Teamwork/Lean Process Improvement
  4. Game Changer/Initiative
  5. Dependability/Punctuality
  6. Interpersonal Relationships/Communication
  7. Judgment/Decision Making/Problem Solving
  8. Quality/Quantity
  9. Safety/Housekeeping
  10. Organizational Skills/Time Management
  1. Follows reception process for all check-in duties.
  2. Follows appointment preparation process for all scheduled appointments, including eligibility verification, referral/authorization/managed care processes.
  3. Follows process for all demographic data entry.
  4. Follows appointment process for scheduling, including system reports (cancel/reschedule), Live Chat, and appointment request mailbox.
  5. Follow check-out processes for appointments, referrals, tasking, communications, managed care, and failsafe.
  6. Follows insurance process for all insurance data.
  7. Follows cashier process for collections, retail sales, and batching.
  8. Follows patient financial counselor process for billing inquiries and concerns.
  9. Follows all processes for reconciliation of internal communications.
  10. Follows HIPAA guidelines.

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