Patient Advocate

10 hours ago


Wilmington, North Carolina, United States Elevate Patient Financial Solutions Full time
Job Summary:

Elevate Patient Financial Solutions is seeking a highly motivated and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that will cover their medical expenses. You will work closely with patients, hospital staff, and government agencies to ensure that patients receive the financial assistance they need.

Key Responsibilities:
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Document all cases worked in applicable Company programs and hospital systems
  • Provide exceptional customer service skills at all times
  • Participate in ongoing trainings to apply content learned in dealings with patients and cases
  • Maintain assigned work queue of patient accounts
  • Collaborate with hospital staff, case managers, social workers, and financial counselors
  • Answer incoming telephone calls, make outbound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients
Requirements:
  • Some college coursework preferred
  • Prior hospital or medical office experience is an advantage
  • Adaptability when dealing with constantly changing processes, computer systems, and government programs
  • Professional experience working with state and federal programs
  • Critical thinking skills
  • Ability to maneuver throughout the hospital and patients' rooms
  • Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
  • Effectively communicate both orally and written, to a variety of individuals
  • Bilingual (English/Spanish) skills are preferred but are not required
  • Ability to multitask and ability to function in a fast-paced environment
Benefits:
  • Medical, Dental & Vision Insurance
  • 401K (100% match for the first 3% & 50% match for the next 2%)
  • 15 days of PTO
  • 7 paid Holidays
  • 2 Floating holidays
  • 1 Elevate Day (floating holiday)
  • Pet Insurance
  • Employee referral bonus program
  • Teamwork: We believe in teamwork and having fun together
  • Career Growth: Gain great experience to promote to higher roles


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