Healthcare Financial Advocate
3 weeks ago
Position Overview:
The primary responsibility of the team members is to provide an exceptional patient experience across all interactions, consistently aligning with the health system's vision to uphold this commitment to patients and their families. At Novant Health, our people are our greatest asset. We prioritize respect and compassion in our interactions. We celebrate our diverse strengths while cultivating an inclusive, empowering, and inspiring work environment. Team members will utilize Novant Health's First Do No Harm (NHFDNH) safety protocols and high reliability strategies to ensure a safe and remarkable patient experience.
Role of the Financial Advocate:
The Financial Advocate plays a crucial role in addressing billing and insurance inquiries across various healthcare settings, including acute care centers, ambulatory surgical facilities, and clinics. This position involves reviewing patient financial information and effectively communicating with patients or responsible parties regarding third-party reimbursement coverage and the patient's financial obligations for healthcare services. The advocate will conduct comprehensive social and financial assessments and refer patients lacking insurance or qualifying for financial assistance to appropriate medical eligibility agencies for potential support through federal, state, or local healthcare programs. Additionally, the advocate is responsible for collecting payments or establishing payment plans prior to service delivery, during admission, or throughout the discharge process.
Qualifications:
Education: High School diploma or GED is required.
Experience: A minimum of 3 years of relevant experience in registration, insurance verification, financial counseling, or patient accounting is required, along with at least 1 year of experience in a hospital or healthcare environment.
Licensure/Certification: Notary Public Certification must be obtained within 6 months of hire.
Essential Skills and Attributes:
Ideal candidates will possess traits such as patience, empathy, and compassion. Strong written and verbal communication skills are essential, with the ability to articulate clearly and maintain a pleasant telephone demeanor. Candidates must thrive in a fast-paced environment and demonstrate a willingness to collaborate within a team. The ability to prioritize multiple tasks, work under pressure, and engage effectively with diverse individuals is crucial. Flexibility and active listening skills are also important. Proficiency in navigating computer systems while on the phone is required. Candidates should have advanced knowledge of billing and finance processes, registration, insurance verification, managed care, and government payors, along with basic accounting skills. Familiarity with medical terminology and claims processing is preferred. Strong customer service skills, problem-solving abilities, and relationship-building skills are essential. A typing speed of at least 40 words per minute is expected. Candidates should be prepared to become proficient in Epic and legacy practice management systems, completing all related competencies successfully. Willingness to travel to multiple facilities as needed is also required.
Preferred Skills:
A thorough understanding of federal and state regulations related to charity care, agency assistance, and debt collection is preferred. Experience with EPIC software is also advantageous.
Commitment to Patient Experience:
Every team member at Novant Health is dedicated to delivering an outstanding patient experience in every interaction. Our team fosters an environment that encourages teamwork, engagement, and community involvement. Successful team members are committed to leveraging diversity and inclusion to enhance the quality of care provided. All team members share the responsibility of promoting a safe patient environment guided by the principle of "First Do No Harm."
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