Patient Financial Coordinator
4 weeks ago
Overview:
The Patient Financial Navigator plays a vital role in delivering a remarkable patient experience at Novant Health. This position requires a strong understanding of billing and insurance processes, as well as excellent communication skills to effectively resolve patient financial concerns.
The Financial Advocate is responsible for reviewing patient financial information, communicating with patients and responsible parties regarding third-party reimbursement coverage, and collecting payments or setting up payment plans. This role also involves assessing patients' financial situations and referring those who qualify for financial assistance to relevant agencies.
Responsibilities:
- Deliver a remarkable patient experience in every dimension, every time.
- Use Novant Health's First Do No Harm safety behaviors and high reliability strategies to ensure a safe patient environment.
- Communicate effectively with patients, responsible parties, and healthcare teams to resolve financial concerns.
- Collect payments or set up payment plans in a timely and efficient manner.
- Assess patients' financial situations and refer those who qualify for financial assistance to relevant agencies.
Qualifications:
- High School or GED required.
- Minimum 3 years of experience in registration, insurance verification, financial counseling, and/or patient accounting.
- Minimum 1 year of experience in a hospital or healthcare setting.
- Notary Public Certification within 6 months of hire.
Additional Skills:
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Ability to balance and prioritize multiple tasks.
- Ability to work under pressure and in collaboration with various individuals.
- Flexibility to change and adapt to new situations.
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