Sales Counter Representative
2 weeks ago
Company Overview:
About Core & Main
Headquartered in St. Louis, Core & Main stands as a premier distributor of essential products for water, sewer, storm drain, and fire protection across the United States. With a network of approximately 320 branches nationwide, the company merges local knowledge with a robust national supply chain, delivering innovative solutions for both new construction and the maintenance of aging infrastructure. The dedicated team of over 4,500 associates at Core & Main is focused on ensuring the safe distribution of water and fire protection, fostering community growth and sustainability. For more information, please visit our website.
Job Description & Qualifications:
Position Summary
This role is pivotal in overseeing counter sales and nurturing customer relationships.
Key Responsibilities:
- Process product orders, coordinate deliveries, and communicate with customers regarding delivery schedules and order updates.
- Manage special orders and keep customers informed on their status.
- Serve as the communication link between the warehouse supervisor and clients.
- Ensure completion of purchase orders and pull orders as necessary.
- Handle incoming calls and maintain well-stocked counters.
Career Level Dimensions:
Typical Training/Experience:
- High School Diploma or GED is strongly preferred, along with 0-2 years of relevant experience.
Problem Complexity:
- Utilizes established processes based on clear guidelines, past practices, or instructions.
- Seeks guidance from supervisors for non-routine issues or challenges.
- Any deviations from standard procedures are reviewed and approved by a supervisor.
Autonomy:
- Operates under close supervision, exercising limited independent judgment.
- Work typically requires detailed checks or close review of output by a senior colleague or supervisor.
Environmental Job Requirements:
- Work is conducted in a comfortable indoor environment, with infrequent and non-objectionable unpleasant conditions.
- Overnight travel is typically less than 10% of the time.
- Most work is performed while seated comfortably, with frequent opportunities for movement.
- Occasionally, there may be a need to lift or move light items.
Preferred Qualifications:
- Proven track record of delivering exceptional customer service.
- Strong verbal communication abilities.
- Experience with sales order management software.
- Familiarity with Core & Main's construction and industrial product offerings.
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