Manager of Business Services

2 weeks ago

Rockville, Maryland, United States Lafayette Federal Credit Union Full time
Job Overview

NOTICE: APPLICANTS MUST RESIDE IN DC, MD, OR VA. THIS POSITION IS HYBRID.

We are exclusively considering candidates who live in the District of Columbia, Maryland, or Virginia for this role.

Lafayette Federal Credit Union is honored to be recognized as one of USA Today's Top Workplaces of 2024. We are expanding our team and seeking outstanding individuals to enhance our services and uphold our reputation as a preferred employer. Your expertise and commitment are vital to our mission of becoming the leading financial partner in our community.


We are currently in search of a dedicated Manager of Business Services to join our organization.

  • Are you enthusiastic about building strong client partnerships while innovating in business services?
  • Do you possess exceptional communication, interpersonal, negotiation skills, and meticulous attention to detail?
  • Do you excel in a fast-paced environment where your contributions can lead to significant outcomes?

If this resonates with you, Lafayette Federal Credit Union may be the ideal workplace for you.


About Us:

Our Distinction: What sets Lafayette Federal apart? Lafayette Federal Credit Union is not only a great banking institution but also an exceptional workplace. In addition to our recognition by USA Today, we have been acknowledged nationally by (1) Newsweek's America's Best Banks list, (2) we hold a 5-star rating from Bauer Financial, and (3) we have received national accolades from S&P Global's Top Performing Credit Unions.


Our Culture: At Lafayette Federal, we prioritize inclusion, diversity, high performance, and new opportunities. Our collaborative spirit and sense of community make Lafayette Federal a wonderful place to work. Each team member is appreciated for their unique talents, and we collectively commit to serving our community through various charitable initiatives.


Our Opportunities: We emphasize professional development, training, and certification for our employees. We are dedicated to helping you achieve your career aspirations and provide the necessary support for advancement within the industry.


The Manager of Business Services will oversee and manage the business services program, playing a pivotal role in nurturing strong relationships, ensuring effective communication, and serving as the primary liaison between our clients and lending teams.

Key Responsibilities:

  • Overseeing and managing the Credit Union's Business Services Program.
  • Driving the growth and profitability of the Business Services Program (ACH, Remote Deposit, Payroll, Merchant Services, Virtual Vault, etc.) by prospecting new business relationships and enhancing existing ones.
  • Resolving technical issues that members may encounter with Business Service Products (system access, password resets, scanner functionality, etc.).
  • Streamlining the proposal and documentation process for enrolling business members into Business Service Products.
  • Building and maintaining relationships with Business Service Partners and representatives.
  • Collaborating with branch and business development teams to maximize sales efforts and cross-sell additional products and services.
  • Acting as a liaison between members/prospects and the Credit Union's internal lending departments to facilitate business lending.
  • Supporting the Business Development team and Branch Managers in their partnerships with Business Service Partners.
  • Enhancing the Credit Union's competitive edge by exploring innovative solutions tailored to our business members' needs.
  • Assisting the Business Development team and Branch Managers with requests for new Business Service Products and Loans.
  • Maintaining up-to-date knowledge of all Credit Union Business Service and Business Loan offerings and providing training to staff.
  • Managing the establishment of all credit union Business Account and Service-related fees and supervising direct reports.

Qualifications:

  • Two to five years of relevant experience in a similar role, with familiarity in various financial industry concepts, practices, and procedures.

Education:

  • A college degree or completion of a specialized course of study at a business or trade school.

Benefits:

Joining Lafayette Federal comes with a comprehensive benefits package designed to support your personal and professional journey, including:

  • Employer-paid health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off, holiday leave & Birthday leave
  • Educational assistance
  • Commuter benefits program and more

Compensation: $83,608 - $89,000 annually, depending on experience and qualifications.

This job posting outlines the primary responsibilities and requirements of the position. It is not exhaustive, and additional duties and qualifications may apply.

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN

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