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Service Operations Manager

2 months ago

Rockville, Maryland, United States Sonic Automotive Full time

Service Manager Role Summary:

The Service Manager is a key leadership position responsible for overseeing the daily operations of the service department at Sonic Automotive. This role requires a strong focus on customer satisfaction, team management, and business growth.

Key Responsibilities:

  • Develop and implement strategies to increase customer satisfaction and loyalty.

  • Lead and manage a team of service advisors, technicians, and support staff to ensure efficient and effective service delivery.

  • Monitor and analyze service department performance metrics, including productivity, quality, and customer satisfaction.

  • Collaborate with other departments, such as sales and parts, to ensure seamless customer experience.

  • Manage and control service department expenses, including labor, inventory, and overhead costs.

  • Develop and implement processes to improve service department efficiency and productivity.

  • Ensure compliance with all relevant laws, regulations, and company policies.

Requirements:

  • Minimum 1 year of supervisory experience in a service department.

  • 3+ years of experience in an automotive service environment.

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

  • ASE certification preferred.

  • Excellent communication, leadership, and problem-solving skills.

  • Ability to work in a fast-paced environment and adapt to changing priorities.