Support Services Coordinator

3 days ago

Toledo, Ohio, United States Harbor Full time
About the Role

Harbor is seeking a highly skilled and detail-oriented Support Services Specialist to provide exceptional front desk support in a fast-paced environment. As a key member of our team, you will be responsible for delivering top-notch customer service, ensuring seamless communication, and maintaining a high level of organization.

Key Responsibilities
  • Customer Service: Respond to all incoming calls in a professional, warm, and courteous manner, providing accurate and timely information to clients.
  • Call Management: Transfer calls to voice mail or take written messages, ensuring prompt delivery and follow-up.
  • Scheduling: Schedule ongoing appointments for other Harbor locations, ensuring efficient use of resources.
  • Payment Processing: Collect payments from clients as required, reconcile cash boxes, and complete deposits or distribute cash drawers as assigned.
  • Administrative Tasks: Perform opening and closing duties, including maintaining a clean and organized workspace.
Requirements
  • Education: High school diploma or equivalent required, with two years of closely related office experience strongly preferred.
  • Skills: Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required. Proficiency in Microsoft Word and data entry experience a must.
  • Knowledge: Knowledge of skills to work with youth/adults affected by trauma preferred.
About Harbor
  • Company Overview: A leading provider of mental health and substance use treatment for over 100 years, serving over 24,000 clients across multiple locations and in the community each year.
  • Services: Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more.
Why Work for Harbor
  • Benefits: Medical, dental, and vision coverage, retirement plan with company match, generous paid time off, sick time, and paid holidays, tuition and professional license reimbursement programs, clinical supervision hours offered, employee referral bonuses, and the ability to make a difference in your community.

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