Client Support Coordinator
2 weeks ago
Harbor, Inc. is looking for a Support Services Specialist to deliver exceptional front desk assistance.
This is a full-time position.
Qualifications- A high school diploma or equivalent is required, with a preference for candidates possessing two years of relevant office experience.
- Prior experience in data entry is essential.
- Demonstrated customer service excellence, adaptability, strong multitasking abilities, and outstanding organizational skills are mandatory.
- Proficiency in computer applications, particularly Microsoft Word, is required.
- Experience working with individuals affected by trauma is preferred.
- Respond to all incoming calls in a professional, friendly, and efficient manner, adhering to the organization's customer service standards. Properly transfer calls or take accurate messages for timely delivery.
- Handle inquiries from clients regarding their appointments, including scheduling new and follow-up visits, cancellations, and rescheduling.
- Ensure clients are appropriately introduced to the relevant staff members.
- Coordinate ongoing appointments for various Harbor locations.
- Process client payments as necessary, reconcile cash transactions, and manage deposits or cash drawer distributions as assigned.
- Execute opening and closing procedures as required.
- Provide support at other locations as needed.
- We have been a leading provider of mental health and substance use treatment for over a century.
- Our team of over 350 clinical professionals serves more than 24,000 clients annually across multiple locations and within the community.
- We offer a comprehensive range of services, including counseling, pharmacological management, primary care, psychological assessments, case management, substance use treatment, residential services, vocational programs, and more.
Working at Harbor is both dynamic and rewarding, providing opportunities to connect with like-minded individuals dedicated to making a positive impact. We are committed to investing in our employees. Some of the benefits include:
- Comprehensive medical, dental, and vision insurance
- Retirement plan with company matching
- Generous paid time off, sick leave, and holidays
- Tuition reimbursement and professional license support
- Clinical supervision hours available
- Employee referral bonuses
- Opportunities to contribute positively to the community
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