Service Operations Coordinator
1 week ago
Job Title:
Service Coordinator
Job Type:
Full-Time (Non-Exempt)
Location:
Toledo, OH
Position Overview:
The role of a Service Coordinator encompasses a variety of responsibilities aimed at ensuring efficient service delivery:
- Acquiring knowledge of crane components, terminology, and operational mechanics within the crane sector. (Training provided)
- Interpreting OSHA regulations and industry standards to effectively assess and prioritize equipment inspection reports submitted by clients.
- Providing accurate estimates for potential projects by evaluating all factors including parts, labor, and equipment based on technician input.
- Synchronizing technician schedules with other service team members and confirming that all necessary components for a task are prepared prior to scheduling.
- Collaborating closely with technicians, administrative staff, and clients.
- Traveling to client sites for sales discussions, follow-ups, information collection, and technician training (appropriate safety gear required).
- Utilizing software tools such as Microsoft Office, E-Emphasys, E-signature software, InspectAll, and other systems on a daily basis.
Key Responsibilities:
- Responding to customer inquiries via phone and email regarding service needs.
- Coordinating with the Parts Department and technicians to ensure the availability of correct parts and tools for upcoming repairs.
- Selecting the most suitable technician for each service task.
- Monitoring repair progress, especially when parts need to be ordered, and rescheduling completion upon arrival of parts.
- Keeping clients informed about the status of their repairs.
- Utilizing office equipment such as telephones, copiers, printers/scanners, and software like Excel, E-Emphasis, and Fleet Tracker.
- Engaging in additional projects as assigned.
Qualifications:
Education:
- High school diploma or equivalent.
Experience:
- Minimum of 3 years' experience in Customer Service or Logistics is required.
- Experience in a production environment is advantageous.
Essential Skills:
- Proficient computer skills, effective phone communication, and strong interpersonal skills.
- General understanding of hydraulic, electrical, LPG, and internal combustion systems.
- Ability to multitask and prioritize effectively to enhance operational efficiency.
- Capability to manage and track multiple projects to completion.
- Strong organizational skills and adherence to proper phone etiquette.
Travel Requirements:
5-10% travel to client locations.
Candidates must demonstrate effective communication skills through various channels, including in-person interactions with technicians and clients. The position involves approximately 75% office duties and 25% fieldwork. Comfort with heights and the use of lifts is necessary. Attention to detail, organizational capabilities, and the ability to prioritize client needs are crucial for success in this role.
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