Client Relations Specialist

1 week ago


GondrecourtleChâteau, Grand Est, United States TCC MATERIALS COMPANY Full time

TCC Materials

Customer Service & Corporate Support Specialist

Job Overview

The primary role is to enhance and advocate for TCC Materials & Amcon Concrete Products by collaborating with external sales and distribution teams. This position focuses on delivering exceptional external communication and internal support for corporate functions.

Key Responsibilities

  1. Manage daily customer interactions through calls, emails, and faxes, addressing inquiries related to orders, technical support, pricing, and customer assistance.
  2. Document and track customer questions and resolutions to ensure effective follow-up and identify potential product concerns.
  3. Collaborate with dispatch, production, and sales teams to facilitate accurate order entry and fulfillment processes.
  4. Utilize the Netsuite ERP system to manage product and pricing data efficiently.
  5. Develop a comprehensive understanding of TCC Materials and Amcon Concrete Products to meet customer needs effectively.
  6. Assist in creating pricing proposals and manage the distribution of pricing documents as required.
  7. Generate sales reports and forecasts, maintaining detailed records of all pertinent information.
  8. Participate in sales meetings, preparing necessary reports and coordinating follow-up tasks.
  9. Establish and maintain Standard Operating Procedures (SOPs) for sales roles to ensure consistent and effective operations.
  10. Cross-train with corporate team members to provide support as needed.
  11. Maintain accurate records and update account documentation regularly.
  12. Support corporate activities, including logistics for samples and events, and assist with supply ordering.

Qualifications

A college degree is required, along with 3-5 years of relevant experience. Experience in the commercial and residential construction materials sector is preferred.

Demonstrated leadership, critical thinking, problem-solving skills, and attention to detail are essential.

Proficiency in a PC Windows environment, including Microsoft Office applications, is necessary for data management and analysis.

Ability to effectively communicate information in various settings to customers, suppliers, and colleagues is crucial.

Benefits

Medical, dental, and life insurance options, retirement plans, paid time off, and wellness programs are available.

Conclusion

We are dedicated to providing equal employment opportunities to all employees and applicants.



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