Client Relations Specialist

2 weeks ago


GondrecourtleChâteau, Grand Est, United States Taylor Corporation Full time

Join Our Team

Taylor Corporation is excited to introduce "DailyPay". With this innovative option, you can access your earnings from your very first day of work, eliminating the wait for traditional payment methods.

As a family-owned enterprise, Taylor Corporation is committed to fostering the growth and success of our employees. We believe in empowering our team members and creating a supportive environment that encourages professional development and job security.

Your Role: We are currently seeking a dedicated Client Relations Specialist to collaborate with our independent sales team. This position is ideal for a detail-oriented individual who possesses a positive demeanor and a strong commitment to customer satisfaction. If you are passionate about delivering exceptional service, this opportunity may be the perfect fit for you.

Your Work Schedule:

  • Monday to Friday, 8 AM to 5 PM CST (weekend availability may be required during peak seasons)
  • This position will be hybrid, with some work conducted remotely.

Your Key Responsibilities:

  • Respond to incoming inquiries from customers and sales representatives
  • Coordinate with sales personnel regarding order or quote inquiries
  • Design, quote, and process custom product orders
  • Address inquiries related to shipped orders
  • Maintain a tidy and professional workspace
  • Collaborate with various departments to fulfill customer requirements
  • Promptly enter and update orders, including rework and change orders
  • Process credits and manage reprints
  • Build and nurture relationships with clients
  • Meet or exceed performance standards set by the department
  • Show respect and support for all team members
  • Demonstrate a passion for customer service and work
  • Commit to continuous improvement
  • Take responsibility for personal and team outcomes
  • Assist in additional areas as required

Qualifications:

  • High school diploma or equivalent
  • Excellent interpersonal and communication skills
  • Strong analytical and sales abilities
  • Capability to thrive in a fast-paced, seasonal environment
  • Exceptional attention to detail and organizational skills
  • Proficient written and verbal communication skills
  • Adept at managing a high-volume, time-sensitive workload
  • Intermediate to advanced proficiency in Microsoft Office and Excel

About Taylor Corporation:

As one of North America's leading graphics communications firms, Taylor Corporation offers a wide range of products and services designed to meet diverse communication needs. With nearly 50 years of experience, we are dedicated to providing innovative solutions that help businesses and individuals succeed. Our extensive team of over 10,000 employees across multiple states and countries is committed to delivering exceptional results tailored to our clients' unique needs.

The employer reserves the right to modify or assign additional duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Taylor Corporation, along with all partners and affiliates, is an Equal Opportunity Employer/Veterans/Disabled.



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