Customer Relations Specialist
2 weeks ago
Position Overview:
As a Full-Time Customer Relations Specialist at GrowRoseville, you will play a vital role in ensuring an exceptional experience for our guests. This position requires a commitment to delivering outstanding service and maintaining a welcoming atmosphere.
Key Responsibilities:
- Welcome guests upon arrival, emphasizing personal recognition and a friendly demeanor.
- Review the daily arrival list and assist in preparing thoughtful welcome amenities.
- Guide VIP guests to their accommodations and facilitate a seamless check-in process.
- Answer incoming calls promptly and courteously, addressing inquiries or directing calls as necessary.
- Manage the cash handling process, including counting the bank at the start and end of each shift.
- Ensure compliance with cash handling procedures and report any discrepancies to management.
- Maintain a clean and organized front desk area, contributing to a positive first impression.
- Support lobby activities as required, enhancing the guest experience.
- Handle guest personal information with care, adhering to established procedures.
- Take ownership of guest requests, ensuring follow-through and satisfaction.
- Address and resolve guest complaints in a professional and timely manner.
- Participate actively in the Front Desk upsell program to enhance guest services.
- Collect necessary identification and payment information upon guest arrival.
- Perform additional duties as assigned to support the team.
Qualifications:
- Previous experience in customer service is preferred.
- A High School Diploma or GED is required.
Skills and Abilities:
- Basic proficiency in computer usage.
- Effective verbal and written communication skills.
- Ability to exceed the expectations of guests and colleagues.
- Strong time management capabilities.
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