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Client Admissions Coordinator

2 months ago

GondrecourtleChâteau, Grand Est, United States Accanto Health Full time

Our Mission: At Accanto Health, we envision a world where individuals have harmonious relationships with food, body image, and weight, allowing everyone with an eating disorder to experience the journey of recovery. We are committed to providing exceptional, personalized care that fosters lasting recovery from eating disorders. Our dedicated teams consist of compassionate professionals from diverse backgrounds who collaborate to deliver the highest quality evidence-based care across all levels of treatment.

Position Summary: The Admissions Team Lead plays a crucial role in supporting the daily operations and requirements of the Admissions Team. This position ensures a high standard of customer service by adhering to response timelines for all inquiries from clients and the Admissions Team, facilitating the onboarding and training of new team members, and collaborating closely with the Admissions Manager. Additionally, this role involves monitoring trends, conducting chart audits, and addressing concerns raised by clients while serving as an advanced Admissions Specialist.

Work Schedule:

Full Time (1.0 FTE/40 hours per week)

Role of Admissions Specialists in Recovery:

The Admissions Specialist serves as the initial point of contact for both prospective and returning clients seeking treatment at Accanto Health, as well as for individuals looking for treatment information for their loved ones and external referral sources.

As an Admissions Specialist, you will exhibit compassion and commitment to finding suitable solutions for our clients. With a focus on quality and urgency, your objective is to communicate effectively with clients, families, and providers to ensure timely access to care, utilizing a relational selling approach. This position is accountable for meeting departmental and individual KPIs while providing an outstanding experience.

Your Daily Responsibilities Include:

  • Engaging with potential clients in a relational and empathetic manner while performing in a results-driven and fast-paced sales environment.
  • Dedicated to facilitating access to care and achieving targeted KPIs.
  • Maintaining conversion rate performance at or above goals by effectively managing multiple entry points for marketing-qualified leads.
  • Customizing messaging to various personas and stages of the prospect journey to sustain conversion rates.
  • Achieving targeted registration volumes by employing motivational techniques that encourage new clients to proceed in the admissions process.
  • Overcoming objections and guiding potential clients forward through a consultative selling approach focused on solutions.
  • Balancing high growth expectations with compassionate interactions, consistently engaging with warmth and empathy.
  • Exhibiting professionalism when communicating with prospective clients, referring providers, and concerned family members through live calls and other inquiry methods.
  • Clearly articulating what to expect during the admissions process at Accanto Health, positioning us as experts in the field of eating disorders.
  • Responding effectively to a wide range of inquiries from prospective clients, family members, and referral sources regarding treatment options and approaches.
  • Building strong relationships with Key Referring Providers and demonstrating urgency in supporting these referrals.
  • Providing community resources for callers who may not be able to access care at Accanto.
Qualifications:
  • Bachelor's degree in psychology, social work, or a related mental health field, or equivalent experience required.
  • Experience in a customer-facing sales environment is required.
  • 1-3 years of experience in a healthcare sales environment is preferred.
  • Experience in a behavioral healthcare call center is desirable.
What We Offer:

Employee Benefits:

We recognize the importance of a comprehensive benefits package, which is why we are committed to offering a variety of plans to meet your needs.

For full-time employees, we provide:
  • HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield).
  • Dental insurance (Delta Dental).
  • Vision insurance (EyeMed).
  • Short-term and long-term disability insurance.
  • Company-paid life insurance.
  • 401(k) plan available two months after the start date.
  • Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation.
Paid time off is essential for maintaining a healthy work-life balance. Our generous PTO plan accrues annually and begins with your first full pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

Educational Opportunities:

As a national leader in eating disorder treatment, we are dedicated to fostering career growth and providing our staff with extensive clinical education. We partner with the University of Minnesota Medical School and have a dedicated team focused on delivering ongoing education through in-house continuing education credit opportunities via webinars and in-person events.

If you are in your first internship or nearing your licensure, we offer on-the-job training to help you achieve your career aspirations. New master's degree therapists can accumulate hours by leading groups to earn full licensure.