Solar Program Customer Support Representative

2 weeks ago

Houston, Texas, United States INSPYR Solutions Full time
Position: Solar Program Customer Support Representative
Location: Remote
Contract Type: Contract to hire
Pay Rate: $22 per hour
Eligibility: Must be a US Citizen, Green Card Holder, or authorized to work in the US.
  • Schedule: Monday to Friday, 8 AM - 5 PM
  • Work Environment: Hybrid (up to 3 days in office)
Job Overview:
We are seeking a skilled and diverse customer support representative to join our Solar Programs team. The Community Solar Program is an innovative initiative designed to provide customers with savings on their annual electricity expenses when they enroll in local solar projects. Additionally, our Rooftop Solar Sales division is dedicated to assisting customers in achieving solar independence by integrating rooftop solar solutions into their homes. The Solar Program Customer Support Representative will handle customer inquiries, facilitate the enrollment process, and ensure a positive experience for all clients. The ideal candidate will contribute to a new team that plays a crucial role in the success of our initiatives.

Key Responsibilities:
  • Manage inbound calls from customers interested in the Community Solar Program and Rooftop Solar installations.
  • Clarify program details and outline the benefits available to customers.
  • Guide customers through the enrollment process.
  • Update customer accounts with necessary information.
  • Conduct outbound calls to follow up on partial enrollments.
  • Provide continuous support to both new and existing customers.
  • Assist in the program's customer acquisition and retention strategies.
  • Serve as a generalist for customer support related to new solar initiatives.
  • Offer feedback to the Product Team to enhance programs, boost sales, and ensure exceptional customer service.
Minimum Qualifications:
  • High School Diploma or GED.
  • At least 1 year of experience in a call center environment.
  • Proficient in computer applications, including Microsoft Excel, Word, and Outlook.
  • 1-2 years of experience in retail or customer service roles.
  • Effective communication skills in English, both written and verbal.
  • Access to reliable internet.
Preferred Qualifications:
  • Bachelor's Degree.
  • 3+ years of experience in retail or customer service.
  • 2+ years of experience in a call center.
  • Experience in the energy or solar sectors is advantageous.
  • Previous experience in customer experience and sales is a plus.
  • Ability to communicate in Spanish is beneficial.
Additional Skills and Attributes:
  • Strong customer service orientation.
  • Ability to work independently and collaboratively.
  • Excellent written and verbal communication skills.
  • Capacity to thrive in a fast-paced, dynamic environment.
  • Strong organizational skills and attention to detail.
  • Willingness to learn and contribute positively to the team.
  • Passion for solar energy and commitment to promoting renewable energy solutions.
  • Ability to foster positive relationships with customers and colleagues.
  • Commitment to safety and adherence to a safety culture.
  • Relevant work experience may substitute for educational requirements.
Working Environment:
  • Fast-paced and evolving work setting.
  • Ability to work on projects independently and as part of a team.
Physical Requirements:
  • Capability to stand, walk, or sit for extended periods.
  • Able to work at a computer for long durations.
  • Ability to hear and understand speech to operate office equipment safely.
  • Ability to communicate effectively through spoken and written means.
  • Proficient in data entry using a keyboard or numeric keypad.
Benefits:
  • Comprehensive medical coverage.
  • Competitive salary and 401(k) plan.
  • Retirement savings options.
  • Additional benefits available.
About INSPYR Solutions:
At INSPYR Solutions, we prioritize technology and commitment to quality. As a national leader in providing flexible technology and talent solutions, we align our industry expertise with our clients' business goals and cultural needs. Our tailored solutions encompass a broad range of professional services, project management, and talent acquisition. By focusing on excellence and the human aspect of our business, we collaborate seamlessly with our talent and clients to match the right solutions with the right opportunities. For more information about us, please visit our website.

INSPYR Solutions is an Equal Employment Opportunity employer, providing opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws regarding nondiscrimination in employment.

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