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Multilingual Customer Service Associate

2 months ago


Houston, Texas, United States TriSMART Solar LLC Full time
Job Overview

TriSMART Solar LLC stands at the forefront of solar energy solutions, committed to guiding both residential and commercial clients towards a sustainable energy future. Our mission is to provide outstanding service while promoting the benefits of renewable energy.

Position: Bilingual Customer Service Representative

Company: TriSMART Solar LLC

Role Summary:

We are in search of an enthusiastic and service-oriented Bilingual Customer Service Representative who will serve as the primary liaison for our clientele. This position demands excellent communication abilities and a strong commitment to ensuring customer satisfaction.

Core Responsibilities:

  • Interact with customers through multiple communication channels to offer assistance and resolve inquiries.
  • Provide support in both English and Spanish to meet the needs of our diverse clientele.
  • Acquire in-depth product knowledge to deliver precise information to customers.
  • Address customer issues promptly and escalate when necessary.
  • Assist with order management and provide technical support as needed.
  • Maintain comprehensive customer records utilizing CRM software.
  • Identify and pursue opportunities for cross-selling and upselling.
  • Collect customer feedback to foster continuous improvement.
  • Ensure adherence to company policies and industry regulations.

Required Qualifications:

  • High school diploma or equivalent; a bachelor’s degree is preferred.
  • Fluency in English and Spanish is essential.
  • Prior experience in customer service is advantageous.
  • Strong analytical skills and a customer-focused approach.
  • Exceptional interpersonal skills and a high degree of empathy.
  • Familiarity with CRM systems is a plus.
  • Flexibility to work varied hours as needed.
  • Ability to maintain composure in high-pressure situations.

Employee Benefits:

  • Competitive salary and comprehensive benefits package.
  • Health, dental, and vision coverage.
  • Retirement savings plan and paid time off.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.

Compensation: $15-$20 per hour

TriSMART Solar LLC is an equal opportunity employer committed to fostering a diverse and inclusive workforce.