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Multilingual Customer Service Associate
2 months ago
TriSMART Solar LLC stands at the forefront of solar energy solutions, committed to guiding both residential and commercial clients towards a sustainable energy future. Our mission is to provide outstanding service while promoting the benefits of renewable energy.
Position: Bilingual Customer Service Representative
Company: TriSMART Solar LLC
Role Summary:
We are in search of an enthusiastic and service-oriented Bilingual Customer Service Representative who will serve as the primary liaison for our clientele. This position demands excellent communication abilities and a strong commitment to ensuring customer satisfaction.
Core Responsibilities:
- Interact with customers through multiple communication channels to offer assistance and resolve inquiries.
- Provide support in both English and Spanish to meet the needs of our diverse clientele.
- Acquire in-depth product knowledge to deliver precise information to customers.
- Address customer issues promptly and escalate when necessary.
- Assist with order management and provide technical support as needed.
- Maintain comprehensive customer records utilizing CRM software.
- Identify and pursue opportunities for cross-selling and upselling.
- Collect customer feedback to foster continuous improvement.
- Ensure adherence to company policies and industry regulations.
Required Qualifications:
- High school diploma or equivalent; a bachelor’s degree is preferred.
- Fluency in English and Spanish is essential.
- Prior experience in customer service is advantageous.
- Strong analytical skills and a customer-focused approach.
- Exceptional interpersonal skills and a high degree of empathy.
- Familiarity with CRM systems is a plus.
- Flexibility to work varied hours as needed.
- Ability to maintain composure in high-pressure situations.
Employee Benefits:
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision coverage.
- Retirement savings plan and paid time off.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
Compensation: $15-$20 per hour
TriSMART Solar LLC is an equal opportunity employer committed to fostering a diverse and inclusive workforce.