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Customer Experience Representative

2 months ago

Houston, Texas, United States PosiGen Full time
Job Description

Overview

As a Bilingual Customer Experience Representative, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle customer interactions professionally, and adhere to regulatory and company policies.

Key Responsibilities

  • Address customer inquiries regarding system performance and maintenance.
  • Handle customer interactions via phone, email, or in-person.
  • Comply with regulatory and company policies at all times.
  • Deliver a consistent and professional level of service to customers.
  • Achieve set revenue targets and customer satisfaction goals.

Requirements

  • Two years of customer service experience.
  • Solar industry experience.
  • Salesforce experience is a plus.
  • Proficiency with Google Workspace is preferred.
  • Bilingual in Spanish required.
  • Excellent written and verbal communication skills required.

Physical Demands

  • The employee is regularly required to talk or hear.
  • The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
  • The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.

Benefits

  • Hourly compensation plus a commission.
  • Access to benefits packages such as Dental, Health, Vision, PTO, 401k, FMLA, Disability Leave, and more.