Account Resolution Specialist

6 days ago


Grapevine, Texas, United States SERVPRO Team Shaw Full time
About SERVPRO Team Shaw

SERVPRO Team Shaw is a leading provider of emergency services, including water and fire damage restoration, moving and storage of contents, and textile cleaning. We have experienced rapid growth, expanding from one location in 2019 to 27 locations today.

Job Summary

We are seeking a highly skilled and organized Collections Intake Specialist to join our team. As a valued member of our team, you will be responsible for verifying the accuracy and completeness of customer information, reviewing account histories, and maintaining detailed records of all communications and actions taken on accounts.

Key Responsibilities
  • Customer Contact: Reach out to customers to collect outstanding payments on overdue accounts.
  • Payment Negotiation: Discuss payment options and negotiate payment plans with customers to resolve their outstanding balances.
  • Account Management: Maintain accurate records of customer interactions, payment agreements, and account statuses in our CRM system.
  • Issue Resolution: Investigate and resolve billing discrepancies, disputes, and other customer concerns promptly and professionally.
  • Compliance: Adhere to all company policies, state and federal regulations, and industry best practices related to collections and customer interactions.
  • Performance Targets: Meet or exceed monthly collection goals and performance metrics set by the management team.
Requirements
  • Bilingual in English and Spanish: A plus
  • Ability to work independently: Meet deadlines and work with minimal supervision
  • Advanced Excel skills: Pivot tables, v-lookups, etc.
  • Strong problem-solving and analytical skills: Driven, efficient, and self-motivated
  • High attention to detail: Strong organization and communication skills
Benefits
  • Medical, Dental, and Vision: Comprehensive health insurance
  • Paid Time Off: Vacation, sick leave, and parental leave
  • Matching 401k: Retirement savings plan


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