Pharmacy Support Specialist

6 days ago


Grapevine, Texas, United States Liberty Software Full time
Job Summary

We are seeking a highly skilled and experienced Pharmacy Support Specialist to join our team at Liberty Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our pharmacy clients.

Key Responsibilities
  • Build and Maintain Strong Client Relationships: Develop and maintain strong, long-lasting relationships with our pharmacy clients, including pharmacy owners, pharmacists, technicians, and clerks.
  • Provide Technical Support: Provide guidance and aid to configure software and computer settings to customize software to best meet each client's unique needs.
  • Ensure Timely and Successful Delivery of Solutions: Ensure the timely and successful delivery of solutions to clients' unique needs, working with internal departments to ensure project resolutions.
  • Communicate Clearly with Clients: Communicate clearly with clients over the phone or by email about status of purchases, trouble tickets, and various requests.
  • Assist with High Severity Requests or Issue Escalations: Assist with high severity requests or issue escalations as needed.
  • Become an Expert on Liberty's Software Suite: Become an expert on Liberty's software suite to guide clients in best practices for their specific needs.
  • Provide Onsite and Web-Based Training: Provide onsite and web-based training of Liberty's pharmacy software as needed.
  • Provide On-Call Assistance: Provide on-call assistance when assigned.
Requirements
  • Relevant Experience: At least two years of relevant experience required, such as experience with customer service, retail pharmacy, computer technician, call center, or similar.
  • Pharmacy Technician Certification and Retail Pharmacy Knowledge: Pharmacy Technician certification and retail pharmacy knowledge a plus.
  • Bachelor's Degree in Business, Communications, Computer Science, or Other Related Field: Bachelor's degree in business, communications, computer science, or other related field a plus.
  • Professional and Friendly Demeanor: Professional and friendly demeanor is a must.
  • Excellent Communication and Critical Thinking Skills: Demonstrated ability to communicate by phone, ticketing system, and email internally and to members at all levels of client organizations, including pharmacy owners, pharmacists, technicians, and clerks.
  • Proven Ability to Shift Between Multiple Tasks and Manage Competing Needs: Proven ability to shift between multiple tasks and manage competing needs.
  • Strong Attention to Detail: Strong attention to detail.
Why Work at Liberty Software?
  • Competitive Benefits Package: Our benefits start Day 1 and include 100% paid medical and life insurance for team members, with option to add dental and vision insurance coverage at no cost.
  • Generous PTO Plan and Paid Holidays: Generous PTO plan and paid holidays.
  • Annual Tuition Reimbursement Program and Professional Certification Courses: Annual tuition reimbursement program and professional certification courses available.
  • Adoption Expense Reimbursement Program: Adoption expense reimbursement program.
  • Dependent Care FSA Availability: Dependent Care FSA availability providing tax savings for qualifying child care expenses.
  • Counseling Resources: Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP.
  • Fully-Stocked Breakroom: Fully-stocked breakroom.


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