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Parts Counter Specialist

2 months ago

Grapevine, Texas, United States Volvo of San Antonio Full time
Job Description

Job Title: Parts Counter Specialist

Job Summary:

We are seeking a highly skilled and detail-oriented Parts Counter Specialist to join our team at Volvo of San Antonio. As a Parts Counter Specialist, you will be responsible for assisting customers in selecting the required parts in a friendly, professional, and efficient manner.

Key Responsibilities:

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
  • Answer phone calls, providing price quotes and other information.
  • Review body shop estimates to ensure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Notify the service advisor and the customer when special-ordered parts have been received.
  • Follow up on back-ordered parts.
  • Replenish assigned inventory daily.
  • Assist outside sales representatives with their orders.
  • Make sure all internal requests for parts are billed on service repair order.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure that all charge sales are signed by the customer.
  • Ensure that all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Solicit assigned accounts by phone.
  • Keep front and rear counter areas clean and uncluttered.
  • Participate in all training programs that are made available.
  • Keep current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.

Requirements:

  • Clean driving record with valid/current Driver License.
  • High School graduate or GED a MUST.
  • Experience in similar positions, 1+ year(S) preferred.
  • Completion of negative drug screen.
  • Completion of acceptable background investigation.