Advanced Technical Support Professional

6 days ago


Grapevine, Texas, United States Liberty Software Full time
Job Overview

Liberty Software is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our technical support team, you will play a critical role in providing advanced technical support and guidance to our clients.

This position involves provisioning and repairing server equipment, activating on-site server and workstation software, and offering on-call support for our implementation team during installations. Additionally, the Senior IT Support Specialist will manage escalated tickets and assist with fulfillment needs as necessary.

Key Responsibilities
  • Provision server hardware and software for new client implementations and break/fix replacements, ensuring seamless integration and minimal downtime.
  • Develop and update software build images used for the efficient deployment of new hardware, ensuring consistency and reliability.
  • Implement and manage remote monitoring tools and backup solutions to maintain the integrity and security of client data.
  • Collaborate with the Fulfillment Manager to procure new equipment for warehouse stock.
  • Handle complex technical issues escalated from Tier 1 and Tier 2 technicians, providing advanced troubleshooting and resolution for server swap/database copy activities.
  • Provide after-hours, on-call support for Tier 1 and 2 technicians on a rotating basis, ensuring timely assistance and resolution of urgent issues.
Requirements
  • Bachelor's degree and at least 5 years related experience, or equivalent combination of education and experience.
  • Experience managing MS Windows-based computer systems in a commercial setting, as well as installing and configuring MS SQL on a server and hardware components in personal computers.
  • Advanced knowledge of Liberty Software's RXQ and BZQ software applications a plus.
  • Expertise in computer hardware, software, printers, scanners, and Microsoft operating systems (both server and workstation).
  • Proficiency in TCP/IP networking, including DNS and DHCP technologies, as well as PowerShell
  • Excellent verbal and written communication skills and strong problem-solving and troubleshooting abilities.
  • Ability to bend, stoop, stand, and occasionally lift up to 50 lbs.
Why Work at Liberty Software?
  • We offer a comprehensive benefits package, including 100% paid medical and life insurance, fully vested 401K matching, and generous PTO plan.
  • We invest in our team members' growth and development through annual tuition reimbursement and professional certification courses.
  • We prioritize work-life balance and offer flexible scheduling options.
  • We foster a collaborative and supportive team environment.


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