Automotive Claims Specialist II

2 weeks ago


Grapevine, Texas, United States CareGard Warranty Services Full time
Job Overview

CareGard Warranty Services is expanding.

Are you eager to leave your mark in the automotive industry? Do you seek a workplace that acknowledges your achievements while fostering your professional growth? If so, CareGard Warranty Services is the ideal environment for you.

Are you a seasoned technician looking for a company that values your expertise? Are you in pursuit of stability and advancement in today’s unpredictable job market? CareGard Warranty Services has maintained a commitment to its employees, even during challenging economic times.

The role of Claims Adjuster II involves direct collaboration with our clients, inspectors, repair shops, and parts suppliers to provide exceptional service. The perfect candidate will possess strong problem-solving abilities, a results-oriented mindset, and a focus on solutions. A minimum of one ASE Certification and at least 2 years of experience as a Line Technician in automotive engine repair is essential for those looking to build a fulfilling long-term career with us.


Key Responsibilities
  • Diagnose mechanical breakdown claims to ensure alignment between customer complaints, repair facility assessments, and defective components.
  • Assess whether the failure aligns with the approval criteria based on the terms of the extended service contract.
  • Evaluate repair costs utilizing standard "national labor time guides" to confirm that estimates comply with approval standards, while also referencing technical bulletins, recalls, and system comments during the adjudication process.
  • Decide if a claim warrants a field inspection based on the cause of failure, estimated costs, and information provided by the repair facility.
  • Record all interactions, research findings, verifications, and other claim-related data in the database.
  • Engage with customers, agents, dealers, and other stakeholders to complete all necessary claims investigations.
  • Collaborate with various departments, claims adjusters, and management to identify solutions that facilitate claims resolution and approval.
  • Retrieve and communicate information from the claims file system to customers, dealers, repair facilities, and vendors.
Qualifications
  • Minimum of two years of hands-on automotive repair and diagnostic experience as a Line Technician or Service Advisor, with a solid understanding of significant mechanical failures.
  • At least one ASE Certification is required.
  • Strong negotiation skills are essential.
  • Proficient in computer usage and data entry, with extensive experience in Windows-based applications.
  • Professional telephone manners and excellent verbal and written communication skills in English are necessary.
  • A willingness to learn and a passion for assisting others are highly valued.
  • Attention to detail, reliability, and consistent follow-through are crucial.
  • Fluency in Spanish is an advantage.
Benefits:
  • Nine Paid Company Holidays
  • Progressive Paid Time Off based on tenure
  • Health, Dental, and Vision Insurance
  • Health Savings Account with company match
  • Company-provided Life Insurance & Short-Term Disability
  • Optional Additional Life Insurance and Long-Term Disability
  • Continuing Education Support
  • 401(k) Plan
  • Employee Recognition Events

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