Automotive Parts Specialist

1 week ago

Grapevine, Texas, United States Volvo of San Antonio Full time


Volvo of San Antonio

Automotive Parts Specialist

About the Role

Volvo of San Antonio is in search of a dedicated Automotive Parts Specialist to enhance our dynamic dealership team. You are a proactive individual who thrives on resolving challenges and juggling multiple tasks simultaneously. You appreciate the importance of established processes while also embracing innovative thinking. Your reputation for integrity and insightful contributions makes you a valued resource for your colleagues. You are entrusted with managing customer vehicle needs and ensuring timely delivery. Your commitment to continuous learning and expanding your expertise is evident. You take pride in delivering outstanding service, ensuring that customers feel secure in their vehicles. Your positive attitude and high energy foster a collaborative environment among your peers throughout the dealership.

What We Provide

We are committed to the growth of our employees through ongoing training at Volvo University and continuous professional development opportunities.

Our Vision

Our Mission: To Deliver Exceptional Care.

Our Purpose: Enhancing Lives Through Automotive Excellence.

We aim to transform the automotive landscape by building lasting relationships with our clients. Our focus is on ensuring that we support our customers throughout their journey. This is achieved by employing exceptional individuals who embody our unique culture of providing outstanding care. Our culture is rooted in our core values.

Our Core Values
  • Exceptional People- We select individuals who are compassionate and supportive, making customer care a natural extension of our teamwork.
  • Outstanding Service- We recognize that each customer has unique service expectations, and we strive to meet those needs with complete dedication.
  • Integrity- We uphold our principles, ensuring that external pressures do not compromise our guidance to customers or colleagues.
  • Commitment to Excellence- We continuously seek improvement, adapting to new challenges with a passion for leadership in our field.
  • Positive Energy- We believe in creating a fun and engaging workplace, where enthusiasm is contagious and draws people in.
Responsibilities of the Automotive Parts Specialist:
  • Assist all customers (retail and service) in selecting necessary parts in a courteous, professional, and efficient manner.
  • Inform customers about related part requirements and promotions, ensuring they are aware of the complete product range.
  • Respond to phone inquiries, providing pricing information and other relevant details.
  • Review service estimates to confirm the accuracy of ordered parts and ensure pricing aligns with the estimate.
  • Deliver exceptional service to both internal and external customers.
  • Retrieve and fulfill orders from inventory.
  • Alert the parts manager regarding out-of-stock items or urgent shop materials.
  • Notify service advisors and customers when special orders arrive.
  • Follow up on back-ordered items.
  • Restock assigned inventory on a daily basis.
  • Assist outside sales representatives with their orders.
  • Ensure all internal parts requests are billed appropriately on service repair orders.
  • Process payments from retail customers or obtain necessary credit approvals.
  • Ensure all charge sales are signed by the customer.
  • Provide customers with their invoice copies.
  • Issue credits for returned parts, verifying original invoices or their numbers for accuracy.
  • Maintain organized records of all repair orders, invoices, insurance estimates, and special orders.
  • Engage with assigned accounts via phone for follow-up.
  • Keep front and rear counter areas tidy and organized.
  • Participate in all available training programs.
  • Stay updated on new products and product enhancements.
  • Collaborate with the parts manager to maintain a lost sales tracking system.
Qualifications of the Automotive Parts Specialist:
  • Valid Driver's License with a clean driving record.
  • High School diploma or GED is required.
  • Preferred experience in similar roles, with at least 1 year of experience.
  • Successful completion of a drug screening.
  • Passing a background investigation is required.

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