Account Management Lead for Pharmacy Solutions
2 weeks ago
Are you dedicated to delivering outstanding client support and guiding a committed team? If so, this opportunity might be the perfect fit for you.
Position Overview:Liberty Software is in search of a skilled Client Services Supervisor for their Account Management division to lead the daily operations and supervision of the Account Management team. In this role, you will be instrumental in ensuring that client requests are addressed promptly and accurately, while also acting as a key resource on Liberty's software solutions.
Key Responsibilities:
- Overseeing and evaluating ticket resolution between account managers and pharmacy clients
- Facilitating team meetings for coaching and problem-solving
- Serving as a key resource on Liberty's software solutions
- Managing team performance and developmental objectives
- Addressing escalated client concerns to guarantee satisfaction
- Collaborating with other departments to enhance customer service
- Providing assistance in various capacities as required
Required Qualifications:
- At least five years of relevant experience, particularly in pharmacy knowledge or account management
- Bachelor's degree required; PharmD preferred
- Professional and approachable demeanor
- Proven leadership capabilities
- Ability to juggle multiple tasks and prioritize effectively
- Strong attention to detail and analytical skills
- Familiarity with the independent pharmacy sector
- Customer service-focused mindset
- Quick adaptability to software products
What We Offer:
- Comprehensive medical and life insurance coverage for team members
- Opportunity to include dental and vision insurance at no additional cost
- 401K matching and HSA contributions
- Generous paid time off and holidays
- Tuition reimbursement and professional development courses
- Reimbursement for adoption expenses
- Dependent Care FSA options
- Access to counseling services
- Well-stocked breakroom and additional perks
If you are eager to join a company that prioritizes exceptional client service and provides valuable benefits to its employees, consider the role of Client Services Supervisor at Liberty Software.
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