Sonder Market Leader

7 days ago


San Francisco, California, United States Sonder Full time
About the Role

Sonder is revolutionizing the hospitality industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

We are seeking a highly skilled and experienced Area General Manager to lead our market operations and drive business growth. As a key member of our leadership team, you will be responsible for delivering a five-star guest experience, driving revenue growth, and controlling costs to achieve strong unit economics and paybacks.

The successful candidate will have a proven track record of leading high-performing teams, managing P&L, and driving business growth in a fast-paced and dynamic environment. You will be responsible for building and maintaining a hospitality-focused culture, creating a memorable local guest experience, and driving repeat business.

Key Responsibilities
  • Build and manage a world-class team of individuals focused on hospitality, operations, and real estate
  • Demonstrate expertise in service operations, employee development, and a hospitality mindset to deliver branded guest experience at scale
  • Co-create a local growth strategy with the Real Estate team that incorporates supply and demand, regulations, and Sonder's goals related to profitability and guest experience
  • Engage with Public Policy stakeholders in the market to incorporate public policy into the market strategy while aligning it with Sonder's mission and brand values
  • Oversee the signing, onboarding, opening, and ramp-up of new buildings and hotels in line with the city's growth ambition
  • Manage the city's P&L, including forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability
  • Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level
  • Build and develop strong relationships with senior cross-functional leaders to communicate local needs and drive change
  • Build and manage relationships with landlords, asset managers, and property owners to ensure successful operating partnerships
  • Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business
  • Develop and deploy playbooks that improve the guest experience and operations at scale and for other markets
Requirements
  • Extensive experience in hospitality, operations, management, professional services, or other related fields
  • An analytical and data-driven decision-making mentality
  • Experience with or strong excitement for a startup environment
  • Proven track record of leading, managing, and developing high-performing teams
  • An ultimate team player with strong written and verbal communication skills
  • Strength in building positive cross-functional relationships to accomplish goals
  • Out-of-the-box thinker who will find creative ways to hit growth targets
  • Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively
What We Offer
  • Competitive salary
  • Generous stock option plan
  • Medical, dental, and vision insurance
  • Unlimited vacation
  • Annual free credits and discounts to stay in Sonder's properties
  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious, and fun-to-work-with colleagues


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