Lead Guest Services Specialist

2 weeks ago


San Diego, California, United States Sonder Full time

Position Overview: Senior Hospitality Agent

Sonder is a leader in the hospitality sector, renowned for its innovative approach and thoughtfully curated accommodations. Our goal is to deliver outstanding experiences for all visitors, with properties spanning over 30 cities in eight countries. We are looking for a Senior Hospitality Agent to oversee and streamline operations for our team of Hospitality Agents.

  • Effectively assign daily responsibilities to Hospitality Agents
  • Address guest inquiries and resolve concerns in a timely manner
  • Collaborate closely with the guest experience team to guarantee superior service
  • Guide guests through the Sonder experience
  • Manage staffing levels and guest requirements across various locations
  • Troubleshoot maintenance and technology challenges
  • Conduct quality assessments and inventory evaluations
  • Support inventory oversight
  • Ensure organized work environments
  • Travel to different Sonder locations as necessary

Qualifications:

  • At least 2 years of experience in hospitality or customer service
  • Strong communication and organizational abilities
  • Capability to thrive in a fast-paced setting
  • Proactive approach and problem-solving aptitude
  • Comfortable utilizing mobile applications for team collaboration
  • Availability for flexible scheduling, including evenings, weekends, and holidays
  • Possession of a valid driver's license and dependable vehicle

Perks:

  • Competitive compensation and opportunities for advancement
  • Health benefits for full-time staff
  • Equity options for full-time employees
  • Comprehensive training and professional development
  • Dynamic startup culture
  • Commitment to equal opportunity and diversity


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