Senior Hospitality Coordinator

1 week ago


San Diego, California, United States Sonder Full time

Position Overview:

As a Senior Hospitality Coordinator at Sonder, you will play a pivotal role in enhancing guest experiences across our diverse portfolio of properties. Sonder is a leader in the hospitality sector, known for its innovative approach and beautifully curated accommodations. Your primary responsibility will be to oversee and manage the daily operations of our Hospitality Agents, ensuring that every guest receives outstanding service.

Key Responsibilities:

  • Effectively assign daily responsibilities to the team of Hospitality Agents
  • Address guest inquiries and resolve any issues with urgency
  • Collaborate closely with the guest experience team to maintain high service standards
  • Guide guests through the unique Sonder experience
  • Manage staffing levels and align them with guest requirements across various locations
  • Troubleshoot maintenance and technology-related challenges
  • Conduct quality assessments and inventory evaluations
  • Support inventory management processes
  • Ensure workspaces are well-organized and efficient
  • Travel to different properties as required

Qualifications:

  • At least 2 years of experience in hospitality or customer service
  • Strong communication and organizational abilities
  • Capability to thrive in a dynamic, fast-paced environment
  • Proactive approach to problem-solving
  • Familiarity with mobile applications for team communication
  • Willingness to work flexible hours, including evenings, weekends, and holidays
  • A valid driver's license and dependable transportation are necessary

What We Offer:

  • Competitive salary with opportunities for advancement
  • Health insurance benefits for full-time staff
  • Stock options available for full-time employees
  • Comprehensive training and professional development
  • A vibrant startup culture
  • A commitment to diversity and equal opportunity in the workplace


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