Pilates Department Leader
2 days ago
The Pilates Manager serves as the department's business leader, responsible for creating and supporting a team culture that drives operational excellence and delivers a superior member experience. This role requires a goal-oriented, results-driven individual who is eager to interact with members and develop a team of high-performing talent.
Key Responsibilities:
- Strive to achieve monthly and annual department financial goals
- Ensure the quality of complimentary and paid Pilates services results in continued Pilates engagement
- Attend weekly club management meetings and monthly meetings with Pilates Instructors
- Collaborate with Membership Advisors to offer Pilates business
- Organize and participate in club special events
- Implement and execute all operational SOPs, including administrative duties associated with client outreach and staff accountabilities
Leadership and Team Culture:
- Collaborate with all departments of the club to achieve interdepartmental synergy
- Facilitate team meetings to create a positive team culture and promote continuous growth and development
- Behavior and performance management of Pilates instructors to maintain a high-quality team that upholds the brand standards and expectations of their role
- Build and manage one's own Pilates business while coaching and supporting the team to do the same
- Active hiring partner and participant in the interview process
- Responsible for providing an excellent candidate experience by efficiently scheduling interviews and making hiring decisions
- Proactively assess and communicate staffing needs to achieve monthly and annual hiring goals
- Lead the operational and sales components of new-hire onboarding
Learning and Development:
- Training and developing of new and existing Pilates Instructors to build and maintain their businesses
- Share and promote our Pilates continuing education workshops
- Opportunity to participate in the Equinox Pilates Education Program
Requirements:
- Certified on all Pilates apparatus and/or have completed a Comprehensive Pilates Teacher training program with a minimum of 400 hours
- Aspire to drive a business and achieve financial goals
- Demonstrates professionalism to all employees and members
- Ability to create team accountability through structured timelines and required documentation
- Ability to manage a high volume of inbound communication and respond in a timely manner
- Strong organizational and time management skills
- Verbal and written communication skills
- Demonstrated outgoing and collaborative social skills with a strong desire to interact with members, clients, and staff
Preferred Qualifications:
- Demonstrated successful leadership ability in an educational, fitness, or management setting
- Previous experience in providing a high caliber of customer service
- Previous sales experience with a specific focus on attracting new clients and retention
Benefits:
- Competitive salary, benefits, and industry-leading commission opportunities for club employees
- Complimentary Club membership
- Perks and incentives with our products and services, including Personal Training, Pilates, Spa, and Shop
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