Petco Operations Leader

23 hours ago

Great Barrington, Massachusetts, United States Petco Full time
Job Title: Petco Operations Leader - Merchandise

At Petco, we're passionate about creating a healthier, brighter future for pets, pet parents, and people. As a Petco Operations Leader - Merchandise, you'll play a critical role in driving our vision forward by leading the operational execution within the Pet Care Center. Your expertise will ensure the efficient and effective merchandising and inventory management operations of the Pet Care Center, promoting and ensuring all merchandise is accurately received, priced, stocked, and backroom is maintained per Petco operational standards.

Key Responsibilities:
  • Utilize business acumen to measure, analyze, and diagnose business trends and to effectively implement business improvement plans.
  • Support the implementation and execution of Inventory Management through training and coaching partners to include: Shrink, Cycle Counts, Receiving, and RTV/Recall.
  • Support the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set through training and coaching partners.
  • Process register transactions in a way that creates a great experience for each guest.
  • Be proficient within our selling model and support guest interactions as needed.
  • Responsible for the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
  • Ensure the health, proper handling, and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.
  • Adhere to and promote established safety procedures and maintenance of clean, safe, and healthy environment for store partners, guests, and animals and adhere to Veterinary Protocol for all sick animals.
  • Ensure that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
  • Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
  • Train and develop partners on proper receiving, processing, and stocking procedures, WMR and food rotation practices according to Petco standards.
  • Abide by and implement all company policies and procedures, including but not limited to those designed to minimize shrink.
  • Ensure Return to Vendor and Hazardous Waste processed are managed per Petco policy.
  • Ensure that the store is opened and/or closed in accordance with established policies and procedures.
  • Accountable as Leader on Duty for supporting for supporting the guest experience, Pet Care Center execution, training, communication, and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
  • Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
  • Promote a positive leadership culture of teamwork, inclusion, and collaboration.
  • Operations Leaders are expected to display and champion the Petco Leadership Expectations.
Requirements:
  • A high school diploma or its equivalent required; some college level business/management courses preferred.
  • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis, and problem-solving skills, and high focus on people development & guest service.
  • A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.
Supervisory Responsibility:
  • The Operations Leader directly supervises the Operations Specialists & Operations Generalists.
  • Provides quick and courteous service to all guests throughout the Pet Care Center.
  • Ensures high merchandising standards are maintained throughout the Pet Care Center.
  • Ensures that the Pet Care Center is opened and/or closed in accordance with established P&Ps as it applies to SFS operations.
  • In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.
  • Adhere to and promote established safety procedures for partners, guests, and pets.
Work Environment:

This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts:

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer:

Petco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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