Head of Cloud Operations and Infrastructure Management

2 weeks ago


Chicago, Illinois, United States Rush University Full time
Position Overview:

The Head of Cloud Operations and Infrastructure Management is tasked with the strategic oversight and administration of the organization's technological framework, ensuring optimal functionality and efficiency.

Key Responsibilities:
  • Collaborate with executive leadership to formulate and execute technology strategies that align with organizational objectives.
  • Guarantee the availability, dependability, and security of IT systems.
  • Lead a team of IT specialists, ensuring the provision of exceptional technical support to all stakeholders.
  • Establish, document, and enforce network and security policy standards.
  • Engage with vendors for system design enhancements and explore new technological solutions.
  • Address escalated technical support requests related to system connectivity and associated issues.
  • Monitor network performance, troubleshoot issues, and schedule necessary upgrades to maintain a stable networking environment.
  • Create and maintain a knowledge base by documenting issues, their causes, and resolutions.
  • Coordinate with other IT departments to securely plan, deploy, and troubleshoot new functions.
  • Provide architectural and engineering support across various operational areas.
  • Evaluate and implement new technologies to enhance the infrastructure.
  • Manage communication and resource coordination during outages, guiding teams to restore functionality swiftly.
  • Offer leadership and mentorship to managers and engineers.
  • Perform additional duties as required.

Qualifications:
  • Bachelor's degree in healthcare, Information Technology, Business, or a related discipline.
  • Proven experience in server infrastructure, database management, operating systems, networking, and security.
  • Successful track record in developing and supporting applications in a 24/7 healthcare environment.
  • Demonstrated ability to implement and manage large-scale enterprise solutions.
  • Strong communication and interpersonal skills to effectively lead teams.
  • Proficiency in Microsoft Office Suite.
  • Experience with project management methodologies and IT service management functionalities.
  • Understanding of disaster recovery design and implementation.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Customer-focused with excellent verbal and written communication skills.

Preferred Qualifications:
  • Extensive technical infrastructure experience with demonstrated project management skills.
  • Experience leading technical teams and managing infrastructure support.
  • Knowledge of ITIL frameworks and cloud technologies.

Competencies:
  • Strategic orientation and business acumen.
  • Innovation and execution management.
  • Effective team leadership and communication.
  • Critical thinking and problem-solving abilities.

Additional Skills:
  • Familiarity with hybrid cloud solutions.
  • Strong analytical skills for process improvement.
  • Ability to mentor and guide staff towards achieving goals.
  • Capacity to manage multiple tasks efficiently.


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